This is a Full-Time, Salaried position

Open availability is required

Eligible for benefits 1st of the month following date of hire

Monthly bonus program

JOB SUMMARY:

Maximize customer satisfaction and improve sales, oversee store personnel, oversee all site operations to maximize profits, enforce polices, procedures and follow through with established standards.

JOB DUTIES:

Maximize Customer Satisfaction and Strive to Improve Sales

Set Customer Service +1 as the priority through relationship building with our customers and staff

Create a pleasant and positive work environment

Ensure internal and external store presentation is attractive, well maintained, and clean

Oversee Operations to Maximize Profits

Goal Setting on improvement of store operations and controllable items

Monitor labor budget and schedule to meet store needs and control expenses

Ensure store policies are being followed to minimize shrink

Ensure policy compliance on product handling, rotating, facing, stocking, vendor check-in, handling damaged goods, maintaining freshness, cooler temperature levels

Monitor store orders to increase sales and control waste

Develop a relationship with vendor reps to support store inventory needs to increase sales

Analyze reports to spot sales trends, unusual shift activity, store problems; take-action to improve execution of current marketing plan

Ensure compliance of cash handling and reporting

Control, minimize, and accurately record store expenses such as supplies, products for store use, utilities (write off sheets)

Oversee Store Personnel

Select, direct, coordinate store employees

Ensure that Customer Service +1 is the priority for all store employees

Set work list, priorities and delegate tasks with appropriate follow up

Recognize and follow through on training and development needs, set goals and coach to achieve goals

Prepare and review performance appraisals, ensuring they are up-to-date, fair, motivating, accurate

Attend to employee concerns in a timely and appropriate manner

Communicate upcoming events, promotions, changes

Ensure policies and procedures are understood and followed

Plan and post work schedule in accordance with policy, shift business, employee requests/abilities, allotted hours, anticipate needs, monitor attendance and staffing

Record payroll accurately and submit all information, and paperwork (including schedules) to payroll office

Maintain company/employee reports in a timely and appropriate manner

Encourage employee involvement through Continuous Improvement format

Ensure Customer and Employee Safety: Secure Facility and Assets:

Ensure internal and external store areas are kept free of safety hazards

Follow policy for safeguarding keys and other company assets

Ensure understanding and compliance with liquor, safety, and health-related policies

Follow opening procedures; i.e. on time, safety/security check, review orders, store walks

Follow closing procedures; i.e. orders completed, store walks money and store secured

Ensure customers and employees are treated fairly and environment is free of harassment

Ensure register procedures are followed and money levels are maintained appropriately in each register

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Quality Dairy Company

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