Business Operations Specialist

Rockford, IL

We are seeking an Operations Specialist to join our Business Operations team. In this role, you will ensure accurate and timely processing of orders, manage product delivery, and support operational functions that drive business objectives. If you thrive in a fast-paced environment and enjoy problem-solving, this position is for you.

What You Will Be Doing

Review and analyze purchase agreements and statements of work for accuracy.

Validate customer contracts and process sales, renewal, and return orders.

Coordinate with Finance on credit card payments and credit issues.

Fulfill customer orders, including licensing, registrations, and product delivery.

Manage partner order spreadsheets and oversee incoming/outgoing shipments (CONUS & OCONUS).

Handle RMAs and damaged shipment claims with carriers (UPS, FedEx, DHL).

Maintain and update Business Operations Procedure Manual.

Monitor and order office supplies for multiple locations.

Generate and deliver licenses for internal and external customers.

Assist with reporting, SKU management in Salesforce, and process improvements.

Support customer inquiries related to licensing and product features

Your Qualifications

Bachelor's degree or equivalent business experience.

5+ years of relevant work experience.

Strong organizational, analytical, and communication skills.

Ability to manage multiple priorities and work independently.

Preferred Skills

Initiative and innovation in problem-solving.

Operational management and coordination.

Assertive communication and decision-making.

Conceptual thinking and solution finding.

A few things we have to offer:

Compensation $55,000 - $60,000 annually

Great Healthcare + Dental + Vision

Flexible PTO

Culture of support, encouraging Life-Work balance

401k match

FSA and HSA options

Employee Assistance Program

Paid Parental Leave

Representing a company with 4,000+ clients and a 99% retention rate

Accelerated title and salary growth potential

A fun and energetic work environment that makes you excited to go to work every day

Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.

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Business Operations Specialist