About the Role:

The Tennis Shop Supervisor supports the daily operations of the tennis shop and facility, ensuring a high level of service for members and guests. This role combines retail operations, administrative responsibilities, and front-line customer service to create a welcoming and efficient tennis environment.

Retail & Shop Operations

Perform daily shop attendant duties, including restocking drinks, snacks, and retail merchandise

Operate the retail point-of-sale (POS) system accurately and efficiently

Receive and process incoming merchandise (hard goods), maintain inventory, and handle special orders

Maintain cleanliness, organization, and presentation of the shop

Prepare and serve beverages, including alcoholic beverages, in accordance with club policies and local regulations

Customer Service & Member Experience

Provide exceptional, professional customer service to members and guests

Greet members and guests, assist with inquiries, and direct them to assigned courts

Facilitate clear and timely communication between members and tennis staff regarding scheduling, programs, and general inquiries

Support a welcoming and organized atmosphere within the tennis facility

Court & Facility Coordination

Monitor court sheets and assist with court assignments and scheduling

Track and enter court usage data accurately

Communicate court availability, changes, and updates to both members and tennis staff

Oversee general facility activity during shifts to ensure smooth operations

Administrative & System Management

Process billing for all tennis programs using Northstar

Manage and create tournament and event registrations within Northstar

Ensure drink and food requisitions are completed accurately and submitted in a timely manner

Maintain accurate records and reporting using Microsoft Excel

Requirements

Strong customer service and interpersonal skills

Excellent communication skills, with the ability to coordinate effectively between members and staff

Experience with retail operations and POS systems preferred

Proficiency in Microsoft Excel (intermediate to advanced)

Experience with Northstar or similar club management software is a plus

Strong organizational skills and attention to detail

Ability to multitask and work in a fast-paced environment

Professional demeanor and team-oriented mindset

Ability to work evenings, weekends, and holidays

Benefits

Medical, Dental, Vision, and Life Insurance

Short-term and long-term disability insurance

Paid Time Off (PTO)

Verizon Phone Bill Discounts

401K + employer match (up to 6%)

Culture with Monthly Awards and Recognition

Free lunch daily

FSA for health and dependent care

Employee Golf Days

Hertz Rental Car Discounts

Employee Scholarship Opportunity

Employee Assistance Program

Druid Hills Golf Club jobs

Tennis Shop Supervisor