Critical features of this job described under the headings below may be subject to change at any time due to reasonable accommodation or other reasons.

JOB SUMMARY:

Assist System Administrator in day-to-day IT operations such as troubleshooting, helpdesk management, and other duties as assigned. Provides support to staff on all company-supported applications. Performs responsibilities in accordance with all company standards, policies and procedures.

PRIMARY DUTIES AND RESPONSIBILITIES:

Set up and configure workstation computers, monitors, phones and other related hardware.

Assist with updating and developing IT procedures and documentation

Maintain a ticketing system helpdesk interface for end-users.

Troubleshoot problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems. Make repairs and corrections when necessary.

Provide maintenance with the telephone system

Ensure proper windows networks, file servers, network cabling, and other related equipment, devices and systems. Add or upgrade and configure hard drive, printers and related equipment.

Maintain confidentiality regarding the information processed, stored or accessed by the end-user on the network.

All other duties as assigned.

REQUIRED QUALIFICATIONS:

High School Diploma or equivalent

Availability of working part-time hours during the week

Strong interest in technology and willingness to learn new systems

PREFERRED QUALIFICATIONS:

Actively pursuing a degree related to Computer Science, Information Techology, or a related field.

Hands-on experience or coursework in computer hardware, software support or networking.

Familiarity with basic networking principles and troubleshooting

Willingness to learn and grow within a professional IT environment

WORKING CONDITIONS:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision

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