Product Application Specialist

Waterford, NY (http://maps.google.com/maps?q=428+Hudson+River+RD+Waterford+NY+USA+12188) - Sales

Job Type

Full-time

Description

The individual will join our Sales Team, reporting to our Customer Operations Manager. The ideal candidate is the primary support resource for our customers, partners and outside sales team. They are responsible for working collaboratively with the outside sales team as a technical advisor and product advocate. The Product Application Specialist must be able to identify and provide reliable solutions for all residential, commercial, and technical issues to assure customer satisfaction.

Job Duties:

Assist the outside sales team in executing and achieving their territory and market business plans.

Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc...

Prepare basic takeoffs based on plan review and specifications; develop system sizing, layout and accurate bill of materials.

Commercial processes for quotation, receipt of order, order entry, shipment and delivery of order, and resolution of return requests and quality issues

Extensive interaction with customers, partners and team via phone and email.

Travel as needed with outside Sales Team to support presentation and trade show activities.

Maintain expert level of product knowledge and application.

Listen, understand and convey customer requirements throughout organization.

Travel to project sites to provide technical support and training services

Maintain professional business relationships with target or assigned accounts.

Provide status of ongoing projects and future projects.

Work with Manufacturers Representatives', wholesale distributors and installers to quote, follow-up and close business

Identify and communicate customer's needs and sales opportunities to help future growth

Other duties as assigned

Requirements

Experience and Requirements:

Bachelor's Degree in Mechanical Engineering or related discipline preferred

Associate's Degree in engineering + Equivalent work experience required

2 years of plumbing / HVAC industry-related experience is desired but not required

Excellent communication skills

Strong computer skills with proficiency in: Microsoft Excel, PowerPoint, Computer-Aided Design Software, CRM

Ability to read mechanical blueprints

Organized and detail-oriented

Ability to travel up to 25%

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Prolonged periods sitting at a desk and working on a computer.

Ability to lift up to 25lbs.

Requires sufficient hand, arm, and finger dexterity to operate a computer keyboard or other office equipment.

Requires speaking and hearing ability sufficient to communicate in person or over the phone.

Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.

Frequently sitting, standing, walking, keyboarding

Required to wear Safety Glasses & Steel/Composite toe shoes while in Warehouse or Manufacturing Areas

Salary Description

$60,000 to $65,000

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Product Application Specialist