Plaza 349

Full time

JR6351

Position Title:

Project and Change Management Manager

Job Description:

Reporting to the Deputy Chief Information Officer Operations, incumbent leads the Information Management Services (IMS) Project Management Office (PMO) and directly supervises enterprise Information Technology Project Managers and Change Managers. The Manager is responsible for establishing and maintaining consistent project and change management practices, developing staff, and providing oversight of the City's portfolio of technology projects. The Manager works closely with IMS leadership, City departments, project sponsors, and other stakeholders to prioritize work, assign project and change management resources, identify and mitigate barriers, and support successful implementation and adoption of technology projects. The position provides leadership for project governance, portfolio management, organizational change management, project reporting, and continuous improvement of PMO practices.

POSITION SALARY RANGE

$109,409 - $189,349

This position is eligible for full city benefits, including:

Health Insurance

Dental, Vision and Life Insurance

Paid vacation and personal leave

6-12 weeks of paid parental leave available

Retirement contributions toward a pension plan and/or 401(k)

A robust Employee Assistance Plan (EAP)

Up to $4,000 tuition reimbursement annually

Discounted supplemental benefits like pet insurance and legal services

TYPICAL DUTIES

Leads and supervises Information Technology Project Managers and Change Managers within the IMS Project Management Office, providing direction, coaching, performance management, workload management, and professional development.

Oversees the PMO project portfolio, including project intake, prioritization, resource assignments, staff capacity, project status, risks, dependencies, and overall portfolio health.

Establishes and continuously improves project management and organizational change management standards, methodologies, processes, tools, templates, and expectations.

Provides oversight and guidance to Project Managers and Change Managers to support effective and consistent project delivery, organizational readiness, stakeholder engagement, communications, training, and adoption.

Identifies projects requiring leadership attention and works with PMO staff, project sponsors, IMS leadership, and department leadership to resolve barriers, address risks, and support timely decision-making.

Advises IMS and City leadership on project and change management practices, portfolio priorities and capacity, organizational impacts, resource needs, risks, and significant project issues.

Oversees portfolio reporting and ensures leadership has accurate and timely information on project performance, schedules, risks, barriers, resource capacity, and organizational readiness.

Establishes and promotes effective project governance, including clear sponsorship, roles and responsibilities, decision-making structures, escalation paths, stakeholder engagement, and communication expectations.

Ensures PMO activities are coordinated with applicable City processes and requirements, including technology governance, procurement, cybersecurity, data privacy, records retention, and budgeting.

Develops short- and long-term PMO strategies, builds strong relationships across City departments, and uses lessons learned and professional best practices to continuously improve project and change management practices.

Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

Graduation from an accredited four-year college or university with a bachelor's degree in Business Administration, Public Administration, Finance, information technology, or other closely related field and at least five years of related experience in an environment of similar size and scope. An equivalent combination of education and experience may be substituted on a year-for-year basis.

Demonstrable proficiency in business process analysis, technology roadmap creation, organizational change management, requirements definition and cross-functional coordination.

Demonstrable ability to act as an expert and consultant to executive-level managers and decision makers.

DESIRED QUALIFICATIONS:

Professional certification in project management or organizational change management, such as Project Management Professional (PMP), Certified ScrumMaster (CSM), Prosci Change Management certification, or comparable certification.

Experience leading or managing a Project Management Office (PMO), including supervising Project Managers and/or Change Managers responsible for multiple concurrent enterprise or technology initiatives.

Experience developing and implementing project and change management standards, methodologies, governance processes, and tools, including portfolio management, project prioritization, capacity planning, resource allocation, and reporting.

Experience supporting large-scale technology implementations and working with related organizational requirements, including technology procurement, cybersecurity, data privacy, technology governance, and significant business process or organizational change.

Strong facilitation, coaching, conflict-resolution, analytical, communication, and stakeholder-management skills, with experience communicating complex information to leadership and working in a municipal or other government setting.

WORKING CONDITIONS:

Light physical effort. Intermittent sitting, standing & walking. Comfortable working conditions.

Regular exposure to stressful situations as a result of human behavior and the demands of the position.

Frequent stressful situations imposed by inflexible deadlines and customer requirements. Frequent weekend work and evening work is required as well as 24/7 support on certain systems.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

DEPARTMENT

Information Management

Full Time/Part Time:

Full time

Scheduled Hours:

Salt Lake City is a place where your skills and dedication directly contribute to the community. With a team serving over 200,000 residents, we take pride in delivering meaningful work-from maintaining infrastructure to shaping public programs-with integrity and professionalism.

We value experience, accountability, and results. Our organization recognizes talent and rewards contribution, offering employees opportunities to grow, lead, and make a lasting difference.

If you're driven by public service and want to help shape the future of our city, we'd love to work with you.

Salt Lake City offers a competitive and well-rounded benefits package designed to support your health, financial future, and professional growth. To learn more, visit our Benefits & Wellness (https://www.slc.gov/hr/benefits-and-wellness/) site.

Health & Wellness

Medical insurance

Dental, vision, life insurance

HSA (with $1,000-$2,000 City contribution)

Wellness clinic for employees & families

Robust Employee Assistance Program (EAP)

Financial Perks

Tuition reimbursement (up to $4,000/year)

Retirement contributions (pension and/or 401(k))

Discounted pet insurance, legal services, and more

Thinking about applying or weighing another offer?

Use our Total Compensation Calculator (https://tools.slc.gov/totalcompensation/) to see the true value of your job offer-including salary, benefits, retirement, and more.

We know time away from work is essential for rest, personal needs, and family life. Salt Lake City offers generous paid leave to help you recharge and stay balanced. To learn more, visit our Benefits & Wellness (https://www.slc.gov/hr/benefits-and-wellness/paid-leave/) site.

12 vacation days to start

12 paid holidays + 1 personal holiday

Up to 80 hours personal leave annually

6 - 12 weeks of paid parental leave

Bonus leave credit for eligible rehires & public sector transfers

Our Recruitment Team is ready to assist you throughout the entire hiring process-from questions about job openings to application support. Reach the Recruitment Team at 801-535-6699

Or email: careers@slc.gov

The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.

Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.

Salt Lake City Corporation jobs

Project and Change Management Manager