Customer Service Representative

Robert Half • Harrison, OH • 3h ago

Description We are looking for a Customer Service Representative to support a manufacturing operation in Harrison, Ohio. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving issues efficiently, and working in a fast-paced environment with both inbound and outbound communication. The role requires strong judgment, clear communication, and the ability to balance order support, customer inquiries, and service performance goals.

Responsibilities:

Handle a high volume of incoming and outgoing customer calls while maintaining professionalism, accuracy, and timely follow-up.

Investigate customer questions, gather relevant details, and provide clear resolutions or practical alternatives based on each situation.

Enter and update customer orders and service information accurately within company systems to support smooth daily operations.

Develop positive customer relationships by responding with urgency, empathy, and a solutions-oriented approach.

Coordinate with internal teams to address product, order, or service concerns and ensure customers receive consistent communication.

Monitor personal and team performance expectations by working toward service levels, response targets, and quality standards.

Participate in ongoing training to strengthen product knowledge, service techniques, and overall job performance.

Apply basic mechanical and technical understanding when discussing products, troubleshooting concerns, or explaining next steps to customers. Requirements - Previous experience in a customer service, call center, or customer support role.

Strong computer skills with the ability to learn and navigate business systems efficiently; experience with Acumatica is preferred.

Demonstrated success meeting performance metrics, service goals, or other measurable KPIs.

Effective verbal and written communication skills when interacting with customers and internal stakeholders.

Solid analytical thinking with the ability to ask the right questions, solve problems, and follow issues through to completion.

Basic mechanical or technical aptitude that supports product-related conversations and issue resolution.

Ability to manage multiple tasks, organize priorities, and remain effective in a fast-moving environment.

Strong customer focus with the flexibility to adapt communication style to different personalities and situations. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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