Warehouse Customer Service Representative

Kuehne+Nagel • Cranbury, NJ • 17min ago

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you're leading a team, engineering processes, or driving projects, your work ensures that our customers' products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse-it helps shape the flow of global trade.

‎

We are seeking a customer-focused Customer Service Representative to serve as the primary liaison between our customers and warehouse operations, ensuring accurate order processing, proactive communication, and timely resolution of shipment and service-related inquiries.

How you create impact

Serve as the primary point of contact for customers, managing orders, inquiries, and service requests.

Process and maintain accurate customer orders, shipping documentation, and system records.

Coordinate with warehouse operations and carriers to ensure on-time shipments and resolve delays, shortages, or discrepancies.

Investigate and support resolution of customer complaints, billing issues, and service-related concerns while providing timely updates.

Build strong customer relationships through proactive communication and exceptional service.

Prepare customer reports, KPI metrics, complaint analysis, and business review presentations for management.

Ensure compliance with GxP, GMP/GDP, SOPs, and customer-specific requirements while maintaining accurate documentation.

Support cross-functional operations and provide backup coverage for customer accounts as needed.

What we would like you to bring

1-2 years of customer service and/or warehouse operations experience required; experience in logistics, distribution, or supply chain environments preferred.

Bilingual in Spanish highly preferred

Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.

Strong customer-focused mindset with the ability to resolve issues, manage escalations, and deliver exceptional service.

Excellent problem-solving and analytical skills with the ability to identify trends and support process improvements.

Experience working with customer accounts, order management processes, and cross-functional operational teams.

Ability to prepare reports, interpret data, track KPIs, and communicate findings effectively to customers and management.

Results-driven professional committed to operational excellence, customer satisfaction, and continuous improvement.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $20.00 and $21.00. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-Onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Individuals with a disability who require reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

This position relates to an available role and not a future talent pool.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

Similar Jobs

Senior Product Marketing Manager

Honeywell Technologies • Hamilton, NJ • 16min ago

Management & Administrative

The Senior Product Marketing Manager, Life Sciences is responsible for developing and executing the market strategy, positioning, messaging, go-to-market planning, and commercial readiness for Honeywell Technologies offe...

16min ago

Go to Apply

Customer Marketing Manager

Honeywell Technologies • Hamilton, NJ • 23min ago

Management & Administrative

The Customer Marketing Manager, Life Sciences is responsible for executing and optimizing customer marketing programs for assigned segments, accounts, campaigns, or regions within the Life Sciences business. This role ma...

23min ago

Go to Apply

Adoption Consultant (IC1)

Oracle • Trenton, NJ • 3h ago

Management & Administrative

Job Description At Oracle Health, we're on a journey to advance how health happens through technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission is to create a human-cent...

3h ago

Go to Apply

Adoption Consultant (IC1)

Oracle • Trenton, NJ • 3h ago

Management & Administrative

3h ago

Go to Apply

Customer Service

General Floor Industries • Woodbridge, NJ • 19h ago

Management & Administrative

Elevate Your Career with General Floor! Are you ready to embark on a journey of growth and success? Join our dynamic team as a Counter Sales Associate at one of our vibrant NJ showrooms: Kenilworth or Edison. At General...

19h ago

Go to Apply

Regional Sales Manager, Northeast

Emerson • Warren, NJ • 21h ago

Management & Administrative

If you are a Sales professional in the process industry looking to grow your career, Emerson has an exciting opportunity for you! Based in Pittsburgh, PA you will be responsible for leading the Northeast Sales team withi...

21h ago

Go to Apply

1899 Service Supervisor - New Brunswick

PSEG • New Brunswick, NJ • 22h ago

Management & Administrative

Requisition: 84519 PSEG Company: Public Service Electric & Gas Co Salary Range: $ 93,600 - $ 148,200 Work Location Category: Onsite We're one of the country's largest energy companies, with a vision of powering a fut...

22h ago

Go to Apply

Ruconest Account Manager - Northern California

Pharming Healthcare • Trenton, NJ • 23h ago

Management & Administrative

Ruconest Account Manager - Northern California Overview Reporting to Regional Business Director, the Ruconest Account Manager (RAM) - Northern California will be responsible for all sales and marketing activities for Ruc...

23h ago

Go to Apply

Ruconest Account Manager - Upper Midwest

Pharming Healthcare • Trenton, NJ • 23h ago

Management & Administrative

Ruconest Account Manager - Upper Midwest Overview Reporting to Regional Business Director, the Ruconest Account Manager (RAM) - Upper Midwest will be responsible for all sales and marketing activities for Ruconest (for H...

23h ago

Go to Apply

Customer Account Manager

Zayo • Trenton, NJ • 23h ago

Management & Administrative

United States Full time R0017683 Company Description Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile networ...

23h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)