Customer Service Representative; Manufacturing

Saint-Gobain • Clearwater, FL • 2h ago

This is a hybrid role that can be based out of our Beaverton, MI or Largo, FL site.

The Customer Service Representative is a key point of contact for assigned customers, managing the customer experience from order placement through delivery. This role partners closely with Supply Chain, Manufacturing, Quality, Logistics, Sales, and other internal teams to provide accurate information, resolve issues, and ensure customer needs are addressed proactively and efficiently.

Key Responsibilities

Manage assigned customer accounts and develop strong, responsive customer relationships.

Own day-to-day order management, including order entry, acknowledgements, changes, expedites, cancellations, delivery updates, and fulfillment issues.

Coordinate customer requests related to quotations, pricing, samples, new parts, documentation, quality complaints, change notifications, credit, and shipping.

Proactively identify and communicate potential delays, risks, or changes affecting customers.

Work cross-functionally to investigate issues, identify solutions, and drive timely resolution.

Ensure customer communications and documentation are accurate, complete, and address the customer's needs before being issued.

Maintain accurate customer and order information within ERP, CRM, and related systems.

Identify opportunities to improve processes and enhance the overall customer experience

Requirements

1-3 years of customer service experience, preferably in a manufacturing, technical, or regulated environment.

High school diploma required; bachelor's degree preferred.

Strong written and verbal communication skills.

Excellent organization, attention to detail, time management, and problem-solving abilities.

Ability to manage multiple priorities with a strong sense of urgency and ownership.

Comfortable working independently while collaborating across multiple departments.

Proficiency in Microsoft Office; ERP and CRM experience preferred, including QAD or Salesforce.

Saint-Gobain Critical Process Solutions designs and manufactures innovative, high-performance polymer solutions for critical applications across biopharma, medical, food and beverage, electronics, and other industries. Through deep material expertise, global manufacturing capabilities, and extensive quality and regulatory knowledge, we partner with customers to develop solutions they can depend on.

Our Bioprocess Solutions business specializes in products and solutions for pharmaceutical and biopharmaceutical manufacturing. We bring together technical expertise, quality, innovation, and strong customer partnerships to provide the confidence and peace of mind our customers need to succeed.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at SGNAHRCompliance@saint-gobain.com .

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the local pay range for this position, which is $17.50 to $29.00 per hour. This hourly pay rate offered can vary depending on location, internal equity, job-related knowledge, skills, and experience among other factors. In addition to the hourly base pay rate, this position is eligible for an annual bonus . The targeted bonus amount can be up to 10% of hourly rate based on company and individual performance measures. The total annual target cash range (Hourly Pay Rate plus Bonus, annualized (40 hrs/week * 52wks)) for this position, is $36,400 to $60,320 . Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Well-being - Supporting your wellbeing, to thrive in life and work.

Medical, Prescription Drug, Vision, and Dental Insurance

Healthcare Saving Account and Flexible Spending Account options

LiveWell Wellness Program

Employee Assistance Program (EAP)

Paid Time Off and Paid Parental Leave

Retirement and Protection - Helping to make the future life you want a reality.

401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan

Company-provided Life Insurance, AD&D, Short-Term Disability

Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and

Accident Insurance

Additional Benefits - Helping shape the experience and impact you want

Commuter Benefits

Group Legal

Identity Theft Protection

Auto and Home Insurance

Pet Insurance and Discounts

Back-up Child and Elder Care

PerkSpot Employee Discount Program

Volunteer Day

Go to Apply

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