Job Title: Construction Client Support Specialist
Job Description
This role serves as a polished, technology-savvy Client Support Specialist who acts as one of the first points of contact for customers at a growing specialty construction organization. The position combines customer service, inside sales support, CRM administration, and front-office coordination. You will go beyond simply answering and transferring calls by gathering detailed information from prospective and existing customers, understanding their needs, accurately documenting opportunities, and routing them to the appropriate team members. This is an excellent opportunity for someone who enjoys customer interaction and is seeking a role with clear potential to grow beyond traditional customer service into areas such as sales, permitting, operations, or leadership.
Responsibilities
Serve as an initial point of contact for incoming customers and prospective clients, providing a professional and welcoming experience.
Answer incoming calls and emails promptly and professionally, and accurately assess customer needs.
Ask appropriate and thoughtful questions to qualify customer inquiries and determine the best next steps.
Enter, update, and maintain customer and lead information within the NetSuite CRM system with a high level of accuracy.
Distribute qualified leads and inquiries to the appropriate inside or outside sales team members in a timely manner.
Follow up with customers and internal team members as needed to ensure inquiries and opportunities move forward smoothly.
Send welcome communications and other relevant documentation to new customers to support a positive onboarding experience.
Provide ongoing customer support throughout the early stages of the sales and project process, ensuring customers feel informed and supported.
Assist inside sales representatives with administrative tasks and customer-related needs to help streamline the sales process.
Support front-desk activities and general office operations, contributing to an organized and efficient office environment.
Take ownership of miscellaneous projects and operational needs as they arise, demonstrating flexibility and initiative.
Deliver a professional, responsive, and service-oriented customer experience in every interaction.
Essential Skills
Previous experience in customer service, inside sales support, sales coordination, account support, lead qualification, or a similar customer-facing role.
Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.
Comfort speaking with customers, gathering detailed information, and asking qualifying questions to understand their needs.
Strong computer and technology skills, with the ability to learn and use new systems efficiently.
CRM experience, preferably with NetSuite, and familiarity with managing customer and lead data.
Strong interpersonal and people skills, with the ability to build rapport and maintain positive relationships.
Ability to stay organized while managing calls, emails, follow-ups, and administrative responsibilities simultaneously.
Professional, resourceful approach with sound judgment when determining how and where to route customer inquiries.
Comfort working in a fast-moving, onsite environment where priorities may shift quickly.
Additional Skills & Qualifications
Experience with NetSuite or a similar CRM/ERP platform is a plus.
Background in customer support, inside sales, inbound calls, or related roles in a professional setting.
Strong communication and interpersonal skills that support effective collaboration with sales and operations teams.
Interest in growing into areas such as inside sales, outside sales, permitting, customer operations, or team leadership.
Demonstrated ability to take ownership of projects and operational tasks beyond core customer service duties.
Work Environment
You will work onsite in an approximately 20-person office, with an additional team of about 30 colleagues working in the field. The organization operates in a niche construction market focused on recreational facilities such as tennis, pickleball, and basketball courts. The environment is fast-moving and collaborative, with a promote-from-within philosophy that supports career growth into sales, operations, and leadership roles. You will use technology tools including CRM/ERP platforms such as NetSuite to manage customer and lead information. Upon conversion to permanent employment, benefits include a 401(k) plan and company-paid employee-only health coverage. The office setting is professional and customer-facing, with expectations of a polished, business-appropriate appearance in alignment with front-office and client interaction responsibilities.
Job Type & Location
This is a Contract to Hire position based out of Ruskin, FL.
Pay and Benefits
The pay range for this position is $25.00 - $27.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Ruskin, FL.
Application Deadline
This position is anticipated to close on Nov 21, 2026.
Workplace Type
This is a fully onsite position in Ruskin,FL.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
