Customer Service Representative

Robert Half • Medina, OH • 1h ago

Description We are looking for a Customer Service Representative to support a busy manufacturing environment in Medina, Ohio. This contract-to-permanent opportunity is ideal for someone who enjoys coordinating customer orders, communicating across internal teams, and keeping account details organized and up to date. The person in this role will serve as a key contact for customers and sales partners while helping ensure orders move through the process accurately and on schedule.

Responsibilities:

Coordinate quote requests with the appropriate internal teams and share needed details to support timely responses.

Act as a central point of contact for customer, intake, and sales inquiries, providing clear updates and resolving routine questions.

Support projects across multiple product lines by partnering with sales teams and participating in kickoff discussions.

Maintain customer account records and related documentation, ensuring files and shared resources remain accurate and current.

Process orders from entry through follow-up with a strong focus on accuracy, timeliness, and adherence to established procedures.

Handle payment or deposit collection when required and assist with related account updates.

Prepare and release order tickets within required deadlines, including time-sensitive console orders.

Upload order details to customer portals, revise shipping dates as needed, monitor open orders, and communicate schedule changes or shipping notifications to customers and sales representatives.

Perform stock availability checks and complete post-order activities, including special customer requests and order follow-through. Requirements - At least 1 year of experience in customer service, order entry, or a similar support role.

Strong written and verbal communication skills with the ability to interact professionally with customers and internal teams.

Proficiency with computer systems and business applications used for order processing, account updates, and customer communication.

Solid organizational and time management skills with the ability to manage multiple priorities effectively.

High attention to detail and a consistent commitment to accurate work.

Ability to work independently, use sound judgment, and stay structured in a fast-paced environment.

Experience supporting manufacturing, sales support, account inquiries, payment posting, or quote-related processes is preferred.

Familiarity with customer service platforms such as Zendesk is a plus. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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