Administrative Technician III - HR Benefits - Akron FirstEnergy Headquarters

FirstEnergy Corp • Akron, OH • 1h ago

JOB DESCRIPTION

Position Summary

This position will report to the Director, Benefits & Absence and provide technical and administrative support for FirstEnergy's employee benefits programs. The Administrative Technician will support the day-to-day administration of health and welfare benefits and related programs by coordinating employee inquiries, maintaining benefit information, processing transactions, supporting vendor activities, and assisting with benefit communications and other administrative processes.

The successful candidate will utilize a high level of administrative knowledge, attention to detail, judgment, confidentiality, and customer service to support employees, the Benefits team, and external benefit partners.

Responsibilities Include

Perform a variety of complex technical and administrative assignments supporting employee benefits programs, requiring initiative, judgment, accuracy, and well-developed organizational skills.

Provide administrative support for health and welfare benefit programs, including medical, prescription drug, dental, vision, life insurance, flexible spending accounts, health savings accounts, and other benefit programs.

Respond to employee benefit inquiries and HR help desk tickets assisting employees with navigating benefit programs, enrollment processes, eligibility questions, and benefit resources.

Research employee benefit questions and issues, coordinating with internal team members and benefit vendors as appropriate to facilitate resolution.

Support benefit enrollment activities, including new-hire enrollment, annual open enrollment, qualifying life events, and other benefit-related transactions.

Review benefit transactions, eligibility information, and supporting documentation for completeness and accuracy.

Assist with the coordination and administration of annual enrollment, including employee communications, materials, meetings, system readiness activities, and administrative support.

Monitor and manage Benefits shared mailboxes and other employee inquiry channels, exercising appropriate judgment when responding or routing inquiries.

Assist with maintaining employee benefit information and resources on internal websites and SharePoint sites.

Support the development, review, proofing, and distribution of employee benefit communications, notices, presentations, and educational materials.

Coordinate with benefit vendors and internal partners regarding routine administrative matters, employee inquiries, eligibility issues, reporting, and other benefit-related activities.

Assist with benefit vendor invoice processing, tracking, reconciliation, and administrative follow-up.

Prepare and maintain benefit reports, spreadsheets, tracking tools, and documentation to support ongoing program administration.

Assist with benefit-related audits and data validation by gathering, reviewing, and organizing information and identifying discrepancies for resolution.

Provide administrative and logistical support for employee benefit meetings, educational sessions, benefit fairs, and wellness events.

Maintain benefit files, records, procedures, and documentation in accordance with established retention and confidentiality requirements.

Handle employee personal and benefit information with a high degree of confidentiality.

Provide administrative support to Benefits leadership and other members of the Benefits team, including meeting coordination, invoice processing, documentation, and special projects.

Similar Jobs

Administrative Program Coordinator II NE

Cleveland Clinic • Akron, OH • 1h ago

Management & Administrative

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of h...

1h ago

Go to Apply

Administrative Assistant - Directors, Customer Experience

Cisco • Richfield, OH • 1h ago

Management & Administrative

The application window is expected to close on: 11/12/2026 Meet the Team This CX Americas Leadership team drives transformative communications for Cisco's Customer Experience (CX) Americas organization. This team crafts...

1h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Parma Heights, OH • 1d ago

Management & Administrative

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Enga...

1d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Akron, OH • 1d ago

Management & Administrative

1d ago

Go to Apply

Facility Commercial Plumber/Mechanic - Administrative Services - Akron FirstEnergy Headquarters

FirstEnergy Corp • Akron, OH • 1d ago

Management & Administrative

JOB DESCRIPTION FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger...

1d ago

Go to Apply

Data Analyst I - Distribution System Operations

FirstEnergy Corp • Akron, OH • 1d ago

Management & Administrative

JOB DESCRIPTION Job Title: Data Analyst I/II/III/IV FirstEnergy About the Opportunity This position is responsible for supporting the Advanced Distribution Management Systems (ADMS) Reporting & Analytics group which...

1d ago

Go to Apply

Engineer - Asset Performance Management

FirstEnergy Corp • Akron, OH • 2d ago

Management & Administrative

2d ago

Go to Apply

Ceramic Product Manager

Momentive Performance Materials Quartz, Inc. • Strongsville, OH • 2d ago

Management & Administrative

About Momentive Technologies Momentive Technologies applies advanced materials science to design and manufacture ultra-high-performance quartz materials, quartz crucibles, and ceramic products that are vital to a variety...

2d ago

Go to Apply

Courtesy Clerk

Meijer • Stow, OH • 2d ago

Management & Administrative

Stow, OH Part time R000716861 As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and develop...

2d ago

Go to Apply

Specialist, Payment Services

The J.M. Smucker Company • Orrville, OH • 2d ago

Management & Administrative

Your Opportunity as the Specialist, Payment Services Support key payment operations, including corporate credit card administration, employee expense reimbursements, and accounts payable activities. Ensure transactions a...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)