Manager, Airport Customer Operations Philadelphia PHL

American Airlines • Philadelphia, PA • 46min ago

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.

Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.

What you'll do

Develops employees

Implements methods of maximizing revenue and controlling expenses

Oversees day to day customer service operations

Solicits ideas and/or feedback from employees and accepts accountability for follow-through

Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance

Monitors and measures on time performance

Identifies areas/individuals which require improvement; develops and implements methods to increase/improve performance

Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly

Ensures all internal audit requirements are followed and accountable for compliance

Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed

Conducts grievance hearings and servs as a grievance hearing officer as required

Interprets the company's policies in a professional and positive manner to all customers

Assists Directors with Customer Service Manager interviews and selections

Aids/guides the development of Customer Service Managers and supervisory staff

Shift work-including nights, weekends and holidays

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School Degree or GED equivalent3 years' airline supervisory experience3 years' airport operations experience

Preferred Qualifications- Education & Prior Job Experience

Proven experience in baggage handling, baggage systems, and MBR improvement

Experience working in/on or with airport ramps

Skills, Licenses & Certifications

Possess a valid US Driver's License

Must be self-motivated and detail oriented, team player

Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations

Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

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