General Manager

NEW WORLD RESTAURANT GROUP INC • Oconomowoc, WI • 1h ago

JOB REQUIREMENTS: At Caribou Coffee we create day-making experiences
that spark a chain reaction of GOOD! This is our purpose. Our team
brings this to life by focusing on what\'s really important - TEAM,
GUEST, BUSINESS! It\'s that simple. If you\'re ready to work somewhere
you can be yourself while making an impact on your community, creating
life-long relationships, and serving the best coffee around, join our
herd! Apply today and be part of the \'Bou Crew! Position Overview: The
General Manager is accountable for the overall performance of the
coffeehouse - its financial results, its team, and the guest experience
that connects them. Reporting to the Area or District Manager, the
General Manager leads all aspects of daily operations and builds a
high-performing, engaged team by setting clear expectations, holding
team members accountable, and maintaining a healthy coffeehouse culture
centered in exceptional guest experience. Success in this role requires
the ability to maximize sales and traffic growth, develop and coach the
team, and lead by example. The General Manager demonstrates a sustained
commitment to Team, Guest, and Business, and brings the core values to
life by embodying Caribou\'s purpose: to create day-making experiences
that spark a chain reaction of GOOD. Core Responsibilities: TEAM
Maintain staffing levels that meet business needs across all shifts,
especially peak dayparts. Create accurate, demand-based schedules,
publish them on time, and proactively develop bench strength and
succession plans. Build and retain a skilled, experienced team by
setting clear goals, coaching performance, recognizing contributions,
and consistently using Caribou tools and resources to strengthen
engagement and reduce turnover. Own the execution and completion of
role-based training, promotional window training, onboarding, and all
related development initiatives. Understand what motivates each team
member, address concerns promptly, and provide individualized coaching
and support that strengthens relationships and helps each person reach
their full potential. Model and uphold company policies, practices, and
standards, and maintain a safe, supportive environment for team members
and guests. Use designated Caribou systems and tools accurately,
consistently, and within required timelines to complete administrative
and operational tasks, maintain reliable records, monitor coffeehouse
performance, and support timely follow-up and informed decision-making.
GUEST Lead the coffeehouse to bring Caribou\'s STAR guest service model
to life on every shift, inspiring and empowering the team to deliver
outstanding guest experiences through craft, hospitality,... For full
info follow application link. Caribou Coffee and Einstein Noah
Restaurant Group, Inc. is proud to be an Equal Opportunity Employer of
Minorities, Women, Protected Veterans, and Individuals with Disabilities
and does not discriminate based on gender, identity or sexual
orientation. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/F702EBEDBC7941EB

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