Child Support Functional Lead - Human Services Transformation

Deloitte • Raleigh, NC • 4h ago

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

As a Child Support Functional Lead - Senior Consultant on the GPS HST Technology team, you will be responsible for:

Provide functional production support for child support case initiation, parent location, parentage and order establishment, enforcement, payment processing, and interstate case management by analyzing requirements, investigating incidents, triaging defects, and articulating solutions.

Coordinate with stakeholders to deliver operational enhancements and support release readiness across the Child Support Program.

Support analysis and documentation of eligibility policies, business rules, and operational processes for public sector health and human services programs, including Medicaid, SNAP, TANF, and related benefit programs.

Collaborate with eligibility workers, policy staff, and program stakeholders to translate legislation, policy guidance, and operational requirements into system requirements and business processes.

Support eligibility determination design, case management workflows, notices, enrollment processes, interfaces, and program operations within integrated eligibility environments.

Assist with development and execution of user acceptance testing (UAT), scenario-based testing, and validation of eligibility outcomes against policy requirements.

Analyze defects, operational issues, and enhancement requests to identify business impacts and support resolution planning.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationships

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

The team

Deloitte's Government and Public Services (GPS) practice is designed for impact. Serving federal, state, and local government clients, as well as public higher education institutions, the team brings experience in strategy, technology, and operations to help clients address complex mission challenges. Within this environment, GPS HST Technology professionals support programs that improve service delivery, operational effectiveness, and constituent outcomes.

Qualifications

Bachelor's degree

5-8 years of Business or Functional Consulting experience in child support or public-sector case management systems.

Strong knowledge of child support processes, including case initiation, parent location, parentage and support order establishment or modification, enforcement, and case closure.

Experience supporting financial operations such as income withholding, collections, payment allocation and disbursement, distribution, and arrears tracking.

Ability to translate policies into functional requirements, business rules, and impact assessments; maintain requirements, process flows, data mappings, interface specifications, and operational procedures.

Skilled in leading workstreams and coordinating stakeholders across case, financial, legal, and reporting processes; experienced in incident and defect management, testing, release validation, JIRA or similar tools, and protecting sensitive information.

Ability to travel 0 - 20%, on average, based on the work you do and the clients and industries/sectors you serve

Limited immigration sponsorship may be available

Preferred:

Experience supporting Title IV-D child support programs and statewide child support enforcement systems

3+ years supporting child support case management or financial processing in a production environment

Familiarity with interstate case processing and federal, State, court, employer, and financial institution data exchanges

Experience supporting State Disbursement Unit interfaces, financial reconciliation, and program reporting

SQL/basic data analysis for reconciliation and defect investigation

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,00 to $160,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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