Customer Service Representative

Ellsworth Corporation • Elk Grove Village, IL • 35min ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13857570\ Ellsworth Corporation\ \

Job Description:

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives provides materials in each of those products!

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into Tape Case, LLC, an Ellsworth Corporation company, located in Elk Grove Village, IL and is a 100% on-site, in-office role.

\ At TapeCase, we design, convert, manufacture, and distribute highly engineered adhesive tape products. We add value to the highly engineered products we sell by enhancing their delivered formats by offering expansive tape converting services to provide a custom tape solution for nearly any application. Learn more about us here.{target="_blank"}

You will drive the customer experience. You will also process incoming transactional customer requests with a strong sense of urgency/accountability.

RESPONSIBILITIES

Processes customer quotes and orders via phone, chat, Enterprise

Resource Planning (ERP) system, Customer Relationship Management (CRM) and Electronic Data Interchange (EDI) to ensure timely, accurate, order entry

Validates pricing, product details, quantities, lead times, and

customer requirements for quotes and orders to ensure accurate quoting and order entry, including reviewing customer requests for accuracy and potential fraud indicators

Resolves common discrepancies (pricing variances, purchase order

mismatches, missing information, certifications, shelf-life resolution) to maintain order accuracy

Performs CRM Case categorization, triage, and management

Converts approved quotes into accurate customer orders

Answers standard customer inquiries regarding quotes, product

availability, pricing, and order status

Collaborates with internal departments, escalating to Senior

Customer Care Representative when necessary

Demonstrates a high level of product, system, process, and customer

expertise

Operates independently with high productivity and accuracy,

resolving issues and identifying workflow improvement opportunities, including cascading process recommendations to support continuous team improvement

PERKS & BENEFITS

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more Click Here {target="_blank"} for a summary of Employee Benefits.

QUALIFICATIONS

3+ years of professional customer service experience.

High School diploma or equivalency required. Associates degree preferred.

Demonstrated proficiency in keyboarding skills - ability to @type approx. 45+ words per minute

Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems

Basic to intermediate Excel skills preferred

Experience with ERP systems (Enterprise Resource Planning) and CRM platforms such as Microsoft Dynamics preferred

Experience navigating and utilizing corporate websites & eCommerce platforms, including chat functionality, preferred

Consistently demo\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI288278305

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