Customer Account Specialist

Industrial Packaging Supplies Inc • Greenville, SC • 1h ago

Full Time

Greenville, Greenville, SC, US

Requisition ID: 1870

Summary

The Customer Service Representative reports to the Customer Account Manager and works with designated Sales Account Managers and their respective customers in a quick-paced environment to provide exceptional customer support.

Responsibilities

Communicate professionally and proficiently via email and over the phone

Maintain organizational system to efficiently balance ongoing tasks throughout the day

Enter sales orders through ERP system, working closely with sales account managers in a quick-paced environment

Actively review margins on sales orders and appropriately maintain or increase the orders as needed

Review customer purchase orders for accuracy and address issues with sales managers and customers

Coordinate with other departments such as purchasing, sourcing, accounting, IT, transportation, and the warehouse staff to meet customer requirements in a designated timeframe

Work with manufacturers for direct shipments and follow up to meet deadlines

Complete new customer setup and maintain Customer Maintenance

Maintain customer account information pertaining to contacts, freight, and custom items

Continuous review of designated reports to keep customers and sales current and accurate

Process freight quotes, obtain tracking information, arrange couriers for expedited shipments, and request POD's

Process RMA requests and forms

Assist customers calling the customer service number in regard to orders, invoices, questions, and concerns

Additional duties and responsibilities as assigned by the Customer Account Manager

Essential Skills and Experience

High School Diploma

Ability to multitask and work in a fast-paced environment

Type 30+ wpm

Ability to communicate with various levels inside and outside of the organization

Ability to work independently and in a team; this environment is critical for success in this position.

Effective verbal and written communication skills

Basic computer skills and knowledge

Strong organizational skills with attention to detail

Bachelor's degree in Business Administration or related field preferred

1-3 years of Customer Service Representative experience preferred

Familiarity with order entry and freight

What We Offer

No nights or weekends

Paid holidays, vacation, and PTO

Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage

Employee Assistance Program (EAP)

401(k) with company contributions

Modern campus perks include an on-site gym, pickleball court, monthly food trucks, and an on-site ice cream machine!

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