Bilingual Customer Service Representative

Contact Government Services, LLC • Indianapolis, IN • 3h ago

Bilingual Customer Service Representative

Employment Type: Full Time , Entry Level

Department: Customer Service

CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

- Reply to calls and emails from the public on housing and FHA mortgages.

- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.

- Document your communications in our database.

Qualifications:

-Bilingual and fully fluent in English and Spanish (both written and verbal)

-High School diploma or General Educational Development (GED) certificate

-Minimum of two (2) years of customer service, call center, or contact center work history.

-Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Ideally, you will also have:

- Ability to follow policies, procedures, and regulations.

- Ability to navigate a content management system, other applications and related web sites.

- Strong written and verbal communication skills.

- Excellent customer service, dependability and time management skills.

- Keyboarding proficiency of at least 40 words per minute.

- Call Center (omnichannel) background a plus.

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

- Health, Dental, and Vision

- Life Insurance

- 401k

- Flexible Spending Account (Health, Dependent Care, and Commuter)

- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Phone: +1 (888) 680-5916

Email: info@cgsfederal.com

$40,000 - $45,000 a year

Similar Jobs

Renewal Operations Manager

Zoom • Indianapolis, IN • 3h ago

Management & Administrative

What You Can Expect This role is the operational backbone of Zoom's Renewals function, responsible for transforming how the business forecasts, interprets, and acts on renewal and churn performance across a global, multi...

3h ago

Go to Apply

Customer Service Associate

Walgreens • Indianapolis, IN • 3h ago

Management & Administrative

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Enga...

3h ago

Go to Apply

Sample Management Technician

Kelly Services • Indianapolis, IN • 5h ago

Management & Administrative

Kelly Science & Clinical is Hiring: Sample Management Technician | Indianapolis, IN Location: Indianapolis, IN Pay Rate: $18-$23/hr Duration: 1-year contract with potential to extend or convert Schedule: Monday-Frida...

5h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Lawrence, IN • 5h ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

5h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Indianapolis, IN • 5h ago

Management & Administrative

5h ago

Go to Apply

Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain

Meta • Indianapolis, IN • 7h ago

Management & Administrative

Summary: Meta is seeking a professional experienced in driving strategic operations for large-scale supply chain organizations to execute on projects critical to Meta's Infrastructure Supply Chain & Engineering team....

7h ago

Go to Apply

Customer Success Account Manager

Cardinal Health • Indianapolis, IN • 7h ago

Management & Administrative

Country-wide Remote US-Nationwide-FIELD Full time 20191000 Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers,...

7h ago

Go to Apply

HR & Safety Administrative Assistant

Kelly Services • Indianapolis, IN • 7h ago

Management & Administrative

HR & Safety Administrative Assistant Help keep people, records, and safety programs organized in a fast-paced manufacturing environment. Kelly Services is looking for a detail-oriented, dependable administrative prof...

7h ago

Go to Apply

Field Service Technician

Crown Equipment Corporation • Franklin, IN • 7h ago

Management & Administrative

Field Service Technician Location: Franklin, IN, US, 46131 Job Posting External Job Duties Troubleshoot, diagnose and repair Crown and all other makes of lift trucks. Perform all assigned planned maintenance on customer...

7h ago

Go to Apply

Edge Mid-Market Manager - Enterprise

Accenture • Carmel, IN • 8h ago

Management & Administrative

We Are: Accenture's sales team is the strategic growth engine for our subsidiary ecosystem. We design and execute go-to-market strategies that enable our sales teams, engage mid-market clients, and drive revenue across a...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)