Overview
The Shuttle Bus Operator is responsible for providing safe, reliable, and professional transportation services for employees, visitors, and other authorized passengers. This position requires a strong commitment to passenger safety, customer service, punctuality, vehicle care, and compliance with company, state, and Department of Transportation requirements.
As a customer-facing position, Shuttle Bus Operators are expected to consistently demonstrate exceptional customer service, professionalism, and courtesy while serving employees, guests, and visitors. Operators represent both ABM and the client at all times and are expected to maintain a professional appearance, communicate effectively, and provide a positive transportation experience during every interaction. Strong attendance, weekend availability, and a commitment to safety and regulatory compliance are essential requirements of this role.
The successful candidate must demonstrate sound judgment, a professional appearance, a sense of urgency, and the ability to represent ABM positively while operating in a fast-paced transportation environment.
ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88M, LS, 3531, 2T1X1
Responsibilities
· Safely operated shuttle vehicles along established routes and schedules.
· Provide courteous, professional, and responsive service to passengers.
· Complete required pre-trip, post-trip, and shift-change vehicle inspections.
· Immediately report vehicle defects, warning lights, damage, safety concerns, accidents, and maintenance needs.
· Follow all applicable traffic laws, state regulations, Department of Transportation requirements, site rules, and company safety procedures.
· Maintain awareness of route conditions, passenger needs, traffic patterns, and operational changes.
· Communicate clearly with Shift Supervisors regarding route coverage, delays, breaks, restroom relief, vehicle concerns, and service interruptions.
· Follow established procedures for meal periods, rest breaks, and restroom relief without unnecessarily removing an operational shuttle from service.
· Ensure passengers enter, ride, and exit the vehicle safely.
· Maintain a clean, orderly, and professional vehicle environment.
· Accurately complete required operational, inspection, attendance, incident, and vehicle documentation.
· Report to work on time, in proper uniform, and ready to perform assigned duties.
· Perform other transportation-related duties as assigned.
Qualifications
Basic Qualifications
Applicants must meet the following minimum requirements:
· Possess a current and valid driver's license.
· Have no active driver's license suspension and maintain an acceptable driving record.
· Successfully pass a Motor Vehicle Record (MVR) review and meet all company, client, and insurance eligibility requirements.
· Be eligible for and successfully complete a Department of Transportation (DOT) medical examination and obtain a valid DOT Medical Examiner's Certificate as required by the position.
· High school diploma or GED.
· Minimum of two years of experience operating a shuttle bus, passenger vehicle, commercial vehicle, or similar transportation equipment.
· Demonstrated commitment to providing exceptional customer service in a professional transportation environment.
· Strong interpersonal and communication skills with the ability to interact professionally and respectfully with passengers, customers, supervisors, coworkers, and management.
· Ability to maintain a professional appearance, positive attitude, and represent ABM and its clients in a professional manner at all times.
· Ability to serve as a customer-facing representative of the company while delivering a safe, reliable, and welcoming transportation experience.
· Working knowledge of applicable state driving laws, safe driving practices, and Department of Transportation safety requirements.
· Ability to follow routes, schedules, written procedures, and supervisor instructions.
· Dependable attendance, punctuality, and reliability.
· Availability and willingness to work every Saturday and Sunday, as well as holidays, early mornings, evenings, overnight shifts, and overtime as operationally required.
· Ability to remain calm, professional, and safety-focused during traffic delays, passenger concerns, emergencies, or changing operational conditions.
· Ability to complete required vehicle inspections and operational documentation accurately.
· Ability to pass all required pre-employment and ongoing background screening requirements.
The following qualifications are preferred but not required:
· Current and valid DOT Medical Examiner's Certificate (DOT Medical Card).
· Previous experience operating DOT-regulated vehicles.
· Commercial Driver's License (CDL) or other license or certification related to passenger transportation or heavy vehicle operation.
· Passenger endorsement or other applicable transportation endorsement.
· Bilingual communication skills.
· Current First Aid and/or CPR certification.
· Previous experience working in an airport, manufacturing campus, industrial site, parking operation, healthcare campus, university environment, or other high-volume transportation setting.
· Experience providing transportation services in a customer-focused environment with a strong emphasis on passenger satisfaction.
· Experience using radios, mobile applications, electronic timekeeping systems, transportation software, or reporting tools.
Employment Conditions:
Employment is contingent upon successful completion of all required pre-employment screening processes.
Candidates must:
· Successfully complete a comprehensive criminal background screening.
· Successfully complete a drug screening.
· Successfully complete a Motor Vehicle Record (MVR) review and maintain an acceptable driving record.
· Successfully complete and maintain all required DOT medical qualification requirements applicable to the position.
· Maintain a valid driver's license and all required qualifications throughout employment.
· Meet all company, client, state, federal, insurance, and Department of Transportation requirements applicable to the position.
· Complete all required onboarding, safety, customer service, route, vehicle, and compliance training.
Failure to successfully complete or maintain any required screening, background check, driving qualification, license, certification, medical qualification, or training requirement may affect eligibility for employment or continued assignment.
REQNUMBER: 173540
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
