University Staff
Description
**University of Colorado Anschutz
Department: Department of Obstetrics and Gynecology, Division of Maternal Fetal Medicine
Job Title: Administrative Assistant I
Working Title:
Patient Service Representative I, Fort Collins
Position #:00850658- Requisition #:40522
Job Summary:**
The Patient Services Representative is responsible for providing outstanding customer service to the assigned physicians, referring providers and patients within the Division of Maternal Fetal Medicine. The individual in this position will perform a broad spectrum of duties related to the effective and efficient scheduling of patients for outpatient visits and procedures in the Maternal Fetal Medicine offices. This includes maintaining precise interactions with nurses, physicians, and any other departments or functions involved in the delivery of patient care services.
The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, insurance verifications and/or pre-authorizations as necessary. The Patient Services Representative will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.
Key Responsibilities:
Schedule follow-up outpatient visits, including completing data entry in Epic and preparing all necessary documentation within medical records for the physician(s) to review.
Must understand the relative timeline of patient visits and procedures and schedule accordingly. This will frequently require working with multiple room schedules and adjusting based on each patient's needs.
Identify authorization needs for patients at time of scheduling and, for relevant patients, submit the needed authorizations as advised by SOP.
Request Interpreter Services if necessary.
Serve as a liaison for the patients in relation to all non-clinical issues; resolve issues based on independent judgement.
Collect appointment fees as necessary.
Process requests for medical records.
Answer incoming patient phone calls.
Demonstrates responsibility and accountability for all reception, registration and front-end practices.
Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner.
Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures, and external governmental agencies.
Work Location:
Onsite - this role is expected to work onsite and is located in Fort Collins, Colorado, 80524
Why Join Us:
The Department of Obstetrics and Gynecology is dedicated to the promotion and advancement of the health of women through discovery in research, education, patient care and national leadership. The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare.
Why work for the University?
We have AMAZING benefits and offerexceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:
Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability, Life, Vision
Retirement 401(a) Plan: Employer contributes 10% of your gross pay
Paid Time Off: Accruals over the year
Vacation Days: 22/year (maximum accrual 352 hours)
Sick Days: 15/year (unlimited maximum accrual)
Holiday Days: 15/year
Tuition Benefit: Employees have access to this benefit on all CU campuses
ECO Pass: Reduced rate RTD Bus and light rail service
There are many additional perks & programs with the
CU Advantage
.
**Qualifications:
Minimum Qualifications:**
High School Diploma or GED.
One (1) year of customer service or general administrative experience.
Substitution: Appropriate education will substitute for the required experience on a year-for-year basis.
Applicants must meet minimum qualifications at the time of hire.
Preferred Qualifications:
EPIC experience.
MS Office experience.
Bilingual, Spanish-speaking.
Understanding of HIPAA practices and patient confidentiality.
Experience with appointment scheduling and insurance verification.
Two (2)years or more of administrative experience in a health-care setting.
Conditions of Employment:
Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.
Current Basic Life Support (BLS) for Healthcare Providers issued by American Heart Association or American Red Cross healthcare provider level CPR certification or be willing, able, and eligible to obtain certification within 30 days of employment.
Must be able to work in-person.
Must be able to travel to alternate locations as assigned.
Knowledge, Skills and Abilities:
Ability to maintain a positive attitude with clients, employees, and management.
Ability to work quickly - individually and as part of a team.
Ability to read, analyze, and interpret policies, documents, and regulations.
Must be detail-orientated and maintain excellent organizational skills.
Must be tech savvy (ability to understand, apply, and benefit from technology).
Ability to effectively communicate at all levels, to include physicians, leadership, and staff.
Ability to work within large, complex healthcare systems.
Ability to attest to computer proficiency and learn new computer applications.
Ability to keyboard/@type, write legibly, and accurately record information.
Ability to analyze and interpret data.
Ability to organize workflow with particular focus on tracking patient care and improving patient flow.
Effectively copes with fast-paced environment and typical job stressors.
Ability to deal calmly and courteously with people.
Ability to follow oral and written instructions and established procedures.
Ability to multitask efficiently and effectively while maintaining quality control standards.
Ability to maintain accuracy, consistency, and confidentiality.
Demonstrates personal integrity, honesty and sincerity at all times.
Ability to perform basic filing, office procedures and word processing.
Ability to adhere to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.
How to Apply:
For full consideration, please submit the following document(s):
Questions should be directed to: Mark D'aiuto at
mark.daiuto@cuanschutz.edu
Screening of Applications Begins:
Immediately and continues until position is filled. For best consideration, apply by 7/29/26
Anticipated Pay Range:
The starting salary range (or hiring range) for this position has been established as $40,000-$48,400
The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health pla
