Operations & Pipeline Manager

KPMG LLP • Albany, NY • 17min ago

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking a Manager, Operations & Pipeline to join our Insights & Intelligence organization.Responsibilities: Manage end-to-end pipeline operations, including intake, request vetting and redirects, prioritization, demand and capacity assessment, resource assignment, queue management, delivery scheduling, and workflow transitions across onshore and KGS teams; apply sound business judgment, monitor progress, and resolve or escalate constraints to support timely, high-quality delivery Serve as the primary day-to-day liaison between onshore stakeholders and KGS delivery teams; build collaborative and inclusive relationships, coordinate priorities, handoffs, service expectations, dependencies, and escalations, implement standardized workflows and quality controls, and lead pragmatic process improvements that strengthen delivery consistency and accountability Produce and track day-to-day operational metrics across US and KGS-supported delivery, including pipeline volume and status, utilization, Service Level Agreements (SLA) response times, demand, capacity, cycle time, quality, workforce performance, cost, risks, and stakeholder outcomes; own recurring business hub performance reporting, establish consistent reporting definitions and controls, analyze trends and variances, and translate findings into actionable recommendations for the Associate Director and other leaders Maintain the operational tools, data inputs, reporting processes, and dashboards required to manage the pipeline and measure performance; partner with relevant teams to improve data quality, automate reporting and project-management activities, champion responsible adoption of AI-supported workflows, and foster continuous learning and innovation Prepare clear operational updates, performance reviews, and decision materials for the Associate Director and business hub leaders; track agreed actions to resolution and support governance cadences with KGS and onshore stakeholders Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent progressive project, program, production, or workflow management experience, ideally in professional services, consulting, research, thought leadership, publishing, marketing, communications, or technology enablement Bachelor's degree from an accredited college or university in business administration, project management, operations, communications, marketing, or a related field required; Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Agile/Scrum, Lean, Six Sigma, or comparable project-management or process-improvement certification preferred Leverage analytical and systems thinking, Microsoft Office/Copilot, and project-management tools to improve processes and controls, maintain accuracy and compliance, and responsibly scale AI-enabled ways of working; capacity to leverage advanced analytical, reporting, and technology capabilities, including Microsoft Copilot, Excel, Power BI, and collaboration tools, to deliver decision-ready insights, improve processes, and responsibly scale AI-enabled ways of working Demonstrated experience leading multiple complex, cross-functional projects end to end wit

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