Customer Service Representative

Highmark Health • Columbia, SC • 4h ago

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This Customer Service Representative job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.

This is Call Center environment @type of position. This role supports business Monday - Friday 8:00 AM - 8:00 PM eastern time. Hours and work schedules may vary depending on business needs.

ESSENTIAL RESPONSIBILITIES

Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.

Strives to resolve customer concerns in a single interaction via telephone, and written communication.

Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.

Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.

Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.

Consistently exceeds results for internal adherence, quality, efficiency, and inquiry timeliness.

Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.

Other duties as assigned or requested.

EDUCATION

Required

High School Diploma/GED

EXPERIENCE

Required

1-3 years experience in customer service or call center environment

Comfortable navigating multiple screens and computer systems

SKILLS

Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter

Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills

Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression

Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer

Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training

Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes

PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS

Position Type

Remote Office

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$19.66

Pay Range Maximum:

$27.42

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice (https://dokumfe7mps0i.cloudfront.net/oms/4391/document/2026/1/doclib\458575\QLVK9\1769448333304228022\1769448333396/1769448333396.pdf)

Req ID: J291272

Similar Jobs

Customer Service Agent

Disabled Veteran Solutions • South Carolina, South Carolina • 4h ago

Management & Administrative

SC, USA | Hourly | 15.00-15.00 per hour | Other Looking for a remote opportunity where you can put your customer service skills to work right away? Disabled Veteran Solutions (DVS) is hiring friendly, dependable, and det...

4h ago

Go to Apply

DC OPERATIONS MANAGER

Home Depot • Columbia, SC • 4h ago

Management & Administrative

Position Purpose: The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manag...

4h ago

Go to Apply

Territory Sales Manager, Beef Monitoring (Northeast)

Merck • Columbia, SC • 5h ago

Management & Administrative

Job Description For over 130 years, we have pioneered groundbreaking science. Today, we are driven by continuous innovation to develop breakthrough medicines, vaccines and technology. Rooted in direct experience on the f...

5h ago

Go to Apply

Senior Account & Relationship Management Executive

Wolters Kluwer • Columbia, SC • 8h ago

Management & Administrative

Permanent remote role with travel. Position is eligible for base salary + commission with uncapped earning potential. Commission pay out based on new logo and customer retention. As a Senior Account & Relationship Ma...

8h ago

Go to Apply

REMOTE REO Asset Manager, Vylla

Vylla Home • Columbia, SC • 10h ago

Management & Administrative

Come join our amazing team and work remote from home! The REO Asset Manager will be responsible for the oversight and management of a portfolio of real estate owned (REO) properties, analyzing broker price opinions, appr...

10h ago

Go to Apply

Solutions Consultant

RELX INC • Columbia, SC • 11h ago

Management & Administrative

Ohio Florida Georgia Indiana Kentucky Pennsylvania South Carolina North Carolina Full time R120074 Are you passionate about helping corporate legal professionals transform the way they work with AI and legal technology?...

11h ago

Go to Apply

Technical Program Manager II

Akamai Technologies, Inc. • Columbia, SC • 12h ago

Management & Administrative

Do you relish the prospect of leading cross-organization, transformational programs? Do you thrive on managing complexity? Join our Program Management team! Our Akamai Information Technology organization is a team of ind...

12h ago

Go to Apply

Administrative Assistant - Directors, Customer Experience

Cisco • Columbia, SC • 13h ago

Management & Administrative

The application window is expected to close on: 11/12/2026 Meet the Team This CX Americas Leadership team drives transformative communications for Cisco's Customer Experience (CX) Americas organization. This team crafts...

13h ago

Go to Apply

Supervisor, Customer Service

Evolent • Columbia, SC • 1d ago

Management & Administrative

Work at Home Full time JR-916977 Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties...

1d ago

Go to Apply

Associate Director, Formulary Operations Management

Humana • Columbia, SC • 1d ago

Management & Administrative

Become a part of our caring community The Associate Director, Formulary Operations Management is responsible for the development, implementation, maintenance, and governance of pharmacy formularies and utilization manage...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)