Inside Sales Coordinator

Gooch & Housego Rochester GSO • City of Rochester, New York, United States • $60k - $70k / year • 7h ago

Description

ABOUT US

Join a Global Photonics Leader — Engineering Solutions from the Deep Ocean to Outer Space!

Gooch & Housego (G&H) is a global precision photonics manufacturer serving the industrial, aerospace & defense, life sciences, and semiconductor markets. With operations across North America, Europe, and Asia, G&H designs and manufactures advanced optical components, systems, and subsystems that enable some of the world’s most demanding applications.

THE OPPORTUNITY

The Inside Sales Coordinator will be responsible for the customer purchase orders/contracts and billing. Maintaining a knowledge of processes and price proposals to track all customer requests while working with the appropriate departments to meet a successful resolution for our customers. Our ideal candidate has exceptional organizational skills and a deep knowledge of customer service best practices.

WHAT YOU'LL BE DOING

Enter and track customer orders into the database(s) and update reports accordingly
Create and update customer profiles and representations and certifications (reps & certs), obtaining & processing credit applications and maintaining back-up files.
Review, complete and obtain signatures on Non-Disclosure Agreements (NDAs)
Interface with customers regarding approval to move forward with production, customer Supplied Material (CSM) if applicable, the status of their orders, to obtain their shipping preferences and/or relay the tracking information for their product after it is ready for shipment. Then update the database(s) accordingly.
Provide updates to customers on custom & pre-engineered production jobs
Preparation and maintenance of electronic filing systems for data, drawings and pricing for pre-engineered and custom lens assemblies.
Manage the review and compliance of US Government representations and certifications (reps & certs), to include SAM Registration and Certification.
Manage stock code set up, specs, pricing, export classification, lead time, warehouse and revision level validation.
Complete due diligence on all new international inquiries/customers for ITAR/EAR compliance, complete export compliance documentation
Coordinate availability, execute and monitor company loaner equipment opportunities with customers including maintaining a running list of loaned equipment and repeat borrowers for the sales team’s visibility.
Manage communication with support from Quality department on returns, corrective actions, warranty & service rework, customer updates and quotes for non-covered services.
Work closely with the Controller to standardize database data entry fields, improve inputs and ensure accurate information is entered.
The responsibility of every employee is to promote and display the G&H values: Customer focus, Integrity, Action, Unity, and Precision. Our Values
Adherence to all Company policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality
Working positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.

WHAT YOU BRING

Bachelor’s degree in business, science, engineering or equivalent education gained through work experience.
2-3 years of related Sales or Customer Service experience.
Microsoft Office experience required.
Experience in operating in a customer facing role with good organizational skills.
Knowledge of ITAR/EAR Regulations is a plus.

G&H BENEFITS INCLUDE

• Holiday/Vacation plan

• 401(k)/Pension benefits

• Medical benefits

• Enhanced Employee Assistance Program

If you’re ready to make a real impact in a world-class photonics environment, we’d love to hear from you.

Notes: This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this job description does not describe any individual role holder. In addition to the contents of this job description, employees are expected to undertake all other reasonable and related tasks allocated by their line manager.

The Company is committed to providing equal employment opportunities for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the grounds of gender, race, religion or belief, age, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by national laws under which the Company operates.

**US Applicants: In the instance that the position will involve having access to items and technical data that may be controlled under U.S. export laws and regulations ("U.S. Export Control Laws"), including but not limited to the Export Administration Regulations ("EAR") and the International Traffic in Arms Regulations ("ITAR"). To comply with the U.S. Export Control Laws, and in conjunction with the review of candidates for those positions within G&H that may present access to export-controlled technical data, G&H must assess whether candidates are "U.S. persons" as defined under the EAR (15 C.F.R. Part 772) and the ITAR (22 C.F.R. § 120.15). Certain questions asked during the application process are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this position.

Similar Jobs

Senior Affluent Market Sales Assistant

M&T Bank • Pittsford, NY • 1d ago

Sales & Marketing

Overview: Provides administrative and sales support to Registered Representatives (Financial Advisors) to a designated branch and/or region. Primary Responsibilities: Actively support maintenance of customer relationship...

1d ago

Go to Apply

Marketing Operations Specialist

LSI Solutions • Victor, NY • 1d ago

Sales & Marketing

Full Time No Tier Victor, NY, US Requisition ID: 2709 LSI SOLUTIONS® founded in 1986, located in beautiful Victor, New York, is a dynamic and growing medical device company with over 500 employees dedicated to advancing...

1d ago

Go to Apply

Sales Trainee - Electrical

Graybar • Rochester, NY • 1d ago

Sales & Marketing

Rochester, NY Full time R264525 Make a difference. As a Sales Trainee, you will learn the electrical distribution business and Graybar's sales process through a mix of formal training sessions and hands-on learning. Our...

1d ago

Go to Apply

Sales Specialist

Home Depot • Rochester, NY • 3d ago

Sales & Marketing

Job Description Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutions-including installation and related services. Sales...

3d ago

Go to Apply

Sales Specialist

Home Depot • Rochester, NY • 3d ago

Sales & Marketing

3d ago

Go to Apply

Sr. Marketing Strategist, Central

University of Rochester • Rochester, NY • 4d ago

Sales & Marketing

Rochester - NY Full time R276141 As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openne...

4d ago

Go to Apply

Enterprise Sales Representative

EagleView Technologies • Rochester, NY • 6d ago

Sales & Marketing

Eagleview Locations: Rochester, New YorkCategories: Sales and MarketingJob Type: Regular Full-TimeWork Type: RemoteReq ID: 3116 ## Job DescriptionAbout Us Eagleview is a leading provider of aerial imagery, property insig...

6d ago

Go to Apply

Sales Specialist

Bridgestone Americas • Rochester, NY • 1w ago

Sales & Marketing

646113 Dewey Full time 2026_26904 Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stor...

1w ago

Go to Apply

Sales Specialist

Bridgestone Americas • Brockport, NY • 1w ago

Sales & Marketing

646105 Brockport Full time 2026_26905 Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned...

1w ago

Go to Apply

AFC High Impact Prevention Program Coordinator

Action for a Better Community, Inc. • Rochester, NY • 1w ago

Sales & Marketing

Program: Action Front Center Location: 33 Chestnut Street Position: High Impact Prevention Program Coordinator Hours: 37.5 / 52 wks. Salary Range: $38,455 - $48,069 Salary Grade: 10 Summary of Responsibilities: Under the...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)