Domestic Transportation Customer Service

Expeditors • Elkridge, MD • 3h ago

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operational system

Track and Trace Transcon files and reporting

Ensure accurate and timely client and vendor billing

Ensure delivery of freight and timely clearance when applicable

Interact with customers in arranging their shipments to meet customers service standards

Contribute and maintain good relationships with suppliers

Meet compliance at all times

Network communications, timely responses to emails and requests

Meet KPI standards in accordance with Company policy

6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Understanding of documentation process a plus

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Pro-active, strong organizational skills

Good computer skills (Excel, Word)

Hazardous Materials certification (preferred)

Fluent in English

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long-Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

$23-$25 per hour

Hours are either 12PM-9PM M-F and/ or 8-5 weekends

Full time or Part time

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