Supervisor - Operations (2nd Shift Supply Chain Services)

WESCO • Dacula, GA • 4h ago

As the Supervisor - Operations (Supply Chain Services), you will lead a team responsible for supporting specialized customer programs focused on light assembly, value-added services, quality control, and data center infrastructure projects. You will oversee day-to-day warehouse operations, ensuring work is completed safely, accurately, and on schedule while meeting customer requirements and service level expectations. You will supervise and develop a team of associates, providing coaching, training, performance management, and leadership to drive operational excellence. You will be responsible for maintaining compliance with all safety, quality, operational, and audit requirements, including adherence to detailed work instructions and processes supporting high-visibility customer projects. You will collaborate cross-functionally to manage project timelines, resolve customer issues, support continuous improvement initiatives, and ensure operational readiness as the business grows.

Schedule : Monday-Friday, 3:00-4:00pm start, with flexibility to support business needs

Responsibilities:

Own day-to-day execution of supply chain services, including IP addressing, rack assembly, cabinet installation, equipment configuration, kitting, and complex customer builds.

Lead, coach, and develop operators and technicians to deliver safe, accurate, and high-quality work.

Understand customer requirements, technical drawings, BOMs, wiring schedules, elevation sheets and work instructions.

Plan labor, capacity, and materials to meet demand forecasts, project schedules, and customer commitments.

Resolve execution risks, material constraints, technical issues, and work order blockers to maintain delivery momentum.

Partner with Sales, Customer Service, Project, Warehouse, Procurement, and Supply Chain teams to align priorities and improve execution readiness.

Maintain strong governance over safety, quality, process compliance, documentation, and operational records.

Identify process gaps, implement corrective actions, and drive continuous improvement in service delivery and build quality.

Coordinate employee work assignments to achieve inbound and outbound service requirements

Direct achievement of performance objectives related to productivity, quality, service, and safety

Monitor workflow, work completed, error rates and related metrics and takes corrective action

Ensure procedures are observed, implemented, and enforced

Confirm quality and inspection process is accurate and excess costs are eliminated

Ensure safe working environment and follows safety regulations

Maintain accurate time, attendance, and performance management records

Maintain positive employee relations and morale

Recommend performance management actions

Assist in developing and documenting warehouse processes

Establish and monitors performance standards for warehouse functions, including pick, pack, and ship

Process returned merchandise

Establish and monitors performance standards for equipment, assembly, housekeeping, etc.

Develop and implements training certification programs and ensures warehouse employees receive training

Qualifications:

High School Degree or Equivalent required

Fork Lift Certification preferred

3 years warehouse and distribution operations experience

1 year experience leading warehouse associates

Ability to operate a forklift or have the ability to obtain a forklift certification

Strong knowledge of inventory control processes

Knowledge of electrical, construction or mechanical products

Strong communication and interpersonal skills

Strong time management skills

Basic computer skills

Attention to detail

Ability to learn and use business planning systems

Resolve problems in a timely manner under stressful situations

Comfortable working in a team environment

Ability to operate hand and power tools and equipment

Ability to anticipate and prepare for customer needs

Physical Expectations:

Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.

Work may require excessive bending or stooping.

Employee required to climb ladders.

Employee required to use hand tools.

Employee uses heavy machinery (e.g., forklift, etc.).

LI-MB1

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html) and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

WESCO

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