Sr. Program Manager, Account Management

Arvato Bertelsmann • Ontario, CA • 3h ago

Company Description

The Senior Program Manager, Account Management leads strategic customer programs and cross-functional initiatives to achieve operational, financial, and customer experience goals in supply chain and fulfillment environments. The role connects customers with internal teams and executive leadership, overseeing governance, risk management, and continuous improvement. The ideal candidate combines strong account and program management skills to deliver large-scale launches, transformations, and growth initiatives while building trusted client relationships.

YOUR TASKS

Lead complex customer programs, strategic initiatives, and transformation projects from initiation through completion.

Establish program governance, milestones, timelines, resource plans, and success metrics.

Manage multiple concurrent projects while ensuring alignment with customer requirements and business objectives.

Identify dependencies, risks, and escalation paths and proactively drive mitigation plans.

Coordinate cross-functional teams to ensure successful implementation of customer initiatives.

Serve as a senior point of contact for key customer stakeholders.

Build trusted relationships with customer leadership and operational teams.

Lead regular business reviews, program updates, and executive steering committees.

Translate customer needs into actionable operational and technology solutions.

Drive customer satisfaction, retention, and long-term growth strategies.

Identify improvement and expansion opportunities, support contracts and pricing, develop investment business cases, and partner with commercial teams.

Improve KPIs, SLAs, financial results, and customer experience through continuous improvement and corrective actions.

Coordinate cross-functional teams, influence without direct authority, and lead executive reporting and critical communications.

Manage budgets, forecasts, and costs while aligning programs with contractual commitments and profitability targets.

YOUR PROFILE

Bachelor's degree in Business, Supply Chain, Engineering, Operations Management, or related field. MBA preferred.

8+ years of experience in Program Management, Account Management, Supply Chain, Logistics, or related disciplines.

Experience managing large, strategic customer relationships.

Proven ability to lead cross-functional programs with significant operational and financial impact.

Strong project and program management skills.

Advanced stakeholder management and executive communication capabilities.

Strong analytical, problem-solving, and decision-making skills.

Proficiency in Microsoft Office Suite, including Excel and PowerPoint.

WE OFFER

Medical, Dental, Vision, Life Insurance, and Disability Pay

401(k) with company matching up to 6%

Paid Time Off, including paid holidays

Flexible Spending Accounts

Voluntary benefits such as legal and financial assistance, pet insurance, and more

Employee Assistance Program

Ongoing employee development opportunities including tuition reimbursement, scholarships, and training

Commuter benefits

Employee engagement activities

Job Description

Qualifications

Additional Information

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here (https://bertelsmann-hr.de/docs/Overview\of\Data\Retention\Periods_EN.pdf) .

You can contact the company's Data Protection Officer at the above-mentioned postal address.

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