Engineering Delivery Manager

Deloitte • Baltimore, MD • 12h ago

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

As a Engineering Delivery Manager II on the GPS HST Technology team, you will be responsible for:

Oversee application performance, reliability, and scalability

Coordinate system upgrades, patches, and enhancement

Ensure integration with related systems (MMIS, HIX/Marketplace etc.)

Lead and manage projects related to eligibility system transformations and modernization

Develop project plans, timelines, and budgets

Coordinate with vendors, system integrators, and internal IT teams

Monitor project risks, issues, and dependencies Business & Stakeholder Engagement

Collaborate with business stakeholders, policy teams, and operations to gather requirements

Translate policy and regulatory requirements into system functionality

Act as the liaison between technical teams and business users

Manage and mentor application developers, analysts, and support staff

Promote Agile/DevOps practices for continuous delivery and improvement

Ensure effective workload planning and team performance

Ensure accurate eligibility determination logic and data integrity

Oversee reporting and analytics related to enrollment, eligibility, and compliance

Support data exchanges (e.g., Federal Data Services Hub, state systems)

Ensure timely resolution of production issues and incidents

Establish SLAs and monitor service performance

Drive continuous improvement and process optimization

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationships

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to mentor and provide clear guidance to others

The team

Deloitte's Government and Public Services (GPS) practice is designed for impact. Serving federal, state, and local government clients, as well as public higher education institutions, the team brings experience in strategy, technology, and operations to help clients address complex mission challenges. Within this environment, GPS HST Technology professionals support programs that improve service delivery, operational effectiveness, and constituent outcomes.

Qualifications

Required:

10+ years of consulting and/or industry experience

Experience with state public assistance systems supporting eligibility and benefits determination and case management

Experience supporting state clients in one or more of the following areas: eligibility determination, benefits calculation, benefits issuance, or information management

Bachelor's degree

Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve

Limited immigration sponsorship may be available

Preferred:

Experience managing mid-size engagements or workstreams and leading multiple team members

Experience mentoring or leading multiple team members

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,00 to $220,00.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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