SAP IS-U Retail Senior Consultant

Deloitte • Baltimore, MD • 1h ago

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced SAP IS-U Retail Senior Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Talent Model. Project Talent Model (PTM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Recruiting for this role ends on 11/30/2026

Work you'll do/Responsibilities

As a Consultant at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed.

Serve as a subject matter expert (SME) for Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.

Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.

Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.

Support business continuity, governance, risk identification, escalation, operational reporting, and execution of departmental priorities.

Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.

Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.

The Team

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Enterprise Operations as a Service provides multi-year managed service contracts to support enterprise technology investments and key business processes. We ensure continuous modernization and transformative business changes through five key services: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, and Finance Operations. Our mission is to help businesses thrive by maintaining their essential operations and enabling growth.

Qualifications

Required

5+ years of SAP IS-U experience

Experience in Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.

Experience in utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.

Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

Limited immigration sponsorship may be available.

Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

Analytical/ Decision Making Responsibilities

Analytical ability to manage multiple projects and prioritize tasks into manageable work products

Can operate independently or with minimum supervision

Excellent Written and Communication Skills

Ability to deliver technical demonstrations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $115,000 to $155,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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