Access Services Rep 1

Baylor Scott & White Health • Plano, TX • 3h ago

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.

We never settle by constantly striving for better.

We are in it together by supporting one another and those we serve.

We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Note: Benefits may vary based upon position @type and/or level.

Job Summary

The Access Services Representative 1 gets accurate demographics and insurance information. This helps register patients, verify insurance benefits, and collect patient financial responsibilities.

Essential Functions of the Role

Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.

Registers patients at multiple locations and works in different department areas. Knows the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers. Improves revenue cycle functions and the patient experience.

Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.

Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient dues according to financial policies. Establishes patient liability and advises on deposit requirements. Negotiates payment arrangements with the patient as needed.

May be responsible for cashiering duties following established policies and procedures. This could be the main responsibility in the department.

Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (e.g., wheelchairs), when applicable.

Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.

Appropriately escalates potential service issues to management when necessary.

Key Success Factors

Requires good listening and communication skills, and professional telephone etiquette.

Maintain a professional demeanor in a stressful and emotional environment. This includes crime, behavioral health, suffering patients, and life or death situations.

Must show high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.

Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing and computer navigational skills.

Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - Less than 1 Year of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar Jobs

REMOTE REO Asset Manager, Vylla

Vylla Home • Plano, TX • 57min ago

Management & Administrative

Come join our amazing team and work remote from home! The REO Asset Manager will be responsible for the oversight and management of a portfolio of real estate owned (REO) properties, analyzing broker price opinions, appr...

57min ago

Go to Apply

Digital Product Analytics Manager

FREEMAN • Dallas, TX • 1h ago

Management & Administrative

About Us The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry's largest network of experts, The Freeman Company's insights shape exhi...

1h ago

Go to Apply

Microsoft Dynamics Manager, Functional Transformation

Deloitte • Dallas, TX • 1h ago

Management & Administrative

Microsoft Dynamics Manager, Functional Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generativ...

1h ago

Go to Apply

Microsoft Dynamics Manager, Technical Transformation

Deloitte • Dallas, TX • 1h ago

Management & Administrative

Microsoft Dynamics Manager, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative...

1h ago

Go to Apply

Cyber Senior Consultant: AI Security, Identity

Deloitte • Dallas, TX • 2h ago

Management & Administrative

As a Sr. Consultant: AI Security, Identity in our Cyber for AI team, you will lead technical workstreams for secure artificial intelligence (AI) agents and workloads including how users authenticate, receive permissions,...

2h ago

Go to Apply

Account Sales Manager Lead

Keurig Dr Pepper • Frisco, TX • 3h ago

Management & Administrative

Job Overview: Account Sales Manager Lead for Dallas, Frisco, and the surrounding area Hiring Immediately The Account Sales Manager Lead is responsible for up-selling and fulfillment/replenishment, focusing on execution....

3h ago

Go to Apply

Account Executive - Services

Cisco • Dallas, TX • 3h ago

Management & Administrative

The application window is expected to close on: 11/25/2026 While this role is based remotely, the ideal candidate must be located in the Dallas/Fort Worth, or New York Metro area. Meet the Team As an Account Executive -...

3h ago

Go to Apply

ADMINISTRATIVE ASSISTANT (FULL TIME)

Compass Group, North America • Carrollton, TX • 3h ago

Management & Administrative

Canteen We are hiring immediately for a full time ADMINISTRATIVE ASSISTANT position. Location : Canteen - 2643 North Interstate 35E, Carrollton, TX 75006. Note: online applications accepted only . Schedule : Full time sc...

3h ago

Go to Apply

Operations Solution Architect Senior Manager, Supply Chain

Accenture • Irving, TX • 22h ago

Management & Administrative

We Are: Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue g...

22h ago

Go to Apply

Operations Supply Chain Resiliency Project Manager

Siemens • Dallas, TX • 22h ago

Management & Administrative

Job Family: Electrical Products Req ID: 528787 Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improvi...

22h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)