Scheduling Specialist (Full-time, 8:30AM-5PM)

Community Health Systems • Naples, FL • 38min ago

Job Summary

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Essential Functions

Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.

Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.

Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.

Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.

Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.

Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.

Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.

Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.

Prioritizes work efficiently, including processing STAT order timely.

Notifies ordering offices if unable to contract their patient to schedule procedures.

Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.

Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.

Performs other duties as assigned.

Maintains regular and reliable attendance.

Complies with all policies and standards.

Qualifications

Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred

0-2 years of experience in medical scheduling, administrative support, or customer service preferred

0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills and Abilities

Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.

Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.

Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.

High attention to detail and accuracy, particularly in data entry and record-keeping.

Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.

Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.

Knowledge of medical terminology is a plus.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.

Similar Jobs

Scheduling Specialist (Full-time, Days)

Community Health Systems • Naples, FL • 38min ago

Management & Administrative

Job Summary The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appoint...

38min ago

Go to Apply

Sales Clerk

Marriott • Marco Island, FL • 2h ago

Management & Administrative

Additional Information Seasonal Part Time Job Number 26146154 Job Category Retail & Gift Shops Location 400 South Collier Boulevard, Marco Island FL 34145, United States VIEW ON MAP ( https://www.google.com/maps?q=40...

2h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Naples, FL • 1d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Naples, FL • 1d ago

Management & Administrative

1d ago

Go to Apply

Administrative Specialist (AS) - Naples, FL

Community Health Systems • Naples, FL • 3d ago

Management & Administrative

Physicians Regional Healthcare System's three Naples hospitals provide quality care to the Naples and the greater Southwest Florida community with the objective of offering more options and improved access to healthcare...

3d ago

Go to Apply

Administrative Assistant

Robert Half • Naples, FL • 3d ago

Management & Administrative

Description We are looking for an experienced Administrative Assistant to support daily office operations for a tax consulting firm. This long-term contract position is ideal for someone who enjoys creating an organized,...

3d ago

Go to Apply

Destination Services Coordinator

Marriott • Naples, FL • 4d ago

Management & Administrative

Additional Information Job Number 26145502 Job Category Administrative Location 2600 Tiburon Drive, NAPLES FL 34109, United States VIEW ON MAP ( https://www.google.com/maps?q=2600%20Tiburon%20Drive%2C%20NAPLES%20FL%20341...

4d ago

Go to Apply

Customer Service Associate

Walgreens • Fort Myers Beach, FL • 4d ago

Management & Administrative

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Enga...

4d ago

Go to Apply

Manager Affiliate Marketing

The Hertz Corporation • Estero, FL • 1w ago

Management & Administrative

Job Description The Affiliate Marketing Manager at The Hertz Corporation will own and grow the affiliate channel as a core driver of rental bookings and revenue across the Hertz, Dollar Car Rental, and Thrifty Car Rental...

1w ago

Go to Apply

Senior Administrative Assistant

Marriott • Marco Island, FL • 1w ago

Management & Administrative

Additional Information Internal candidate: Angela Williams Job Number 26140847 Job Category Administrative Location 400 South Collier Boulevard, Marco Island FL 34145, United States VIEW ON MAP ( https://www.google.com/m...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)