Requisition number: 2401034
Job category: Sales Support
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
The Account Executive (AE), Client Management is a position that requires focus on an assigned portfolio of clients within a specific geographic area. The AE is responsible for the overall growth, retention and strategic planning of that portfolio. This includes acting as the lead for "inside sales" (upsells) and overall management of customer retention, satisfaction and up sell activity of their assigned accounts, operational submission of changes and plan maintenance and member specific assistance. In addition, the AE will be the liaison between sales, operations and the customer. The ideal candidate will have exceptional written and verbal communication skills, the ability to build solid relationships with key decision makers of each client, and solid organizational skills.
Self - starter high - performing individual; has comprehensive understanding of the PBM environment and broader health care system ability to work across departments to achieve success; has positive and respected relationships and uses knowledge and organizational skills to achieve desired objectives; exhibits ability to manage client expectations based on Optum's capabilities - and looks for up sell / growth opportunities with the client; manages customer satisfaction of assigned accounts; takes accountability for individual and team objectives.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Maintain overall accountability for client satisfaction, retention and growth
Use solid industry knowledge to add value to the clients' operation and look for up sell opportunities
Maintain an ongoing knowledge of clients' business; as well as their contract with Optum
Provide leadership for new client projects / implementations
Provide regular communication to management on client concerns and feedback
Communicate with clients via face - to - face meetings, conference calls and written correspondence
Interfaces with internal Optum departments
Assist in the marketing of sales strategies; product / service information
Maintain client business plan
Understands the Eligibility and Pharmacy Claims adjudication process
Monitor performance guarantees / Service Level Agreements
Negotiate contract renewals
Conduct periodic reviews with client and recommend new products / services as appropriate
Participate in best and final sales support as appropriate
Travel to client sites may be required
Other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
4+ years of PBM and client management (business to business services) experience for low to mid-tier companies (5000 employees)
4+ years of experience In PBM Client Management experience as well as Pharmacy benefits Implementation guidelines
Experience using RxClaim to validate service delivery of Pharmacy Benefits
Claims validation experience
MS Excel experience to create basic spreadsheets; sort, filter, import/export data, create charts and graphs, and use basic formulas
MS PowerPoint to create and modify presentations experience
Ability to work core business hours and have the flexibility to adjust their schedule to accommodate occasional overtime
Ability to travel up to 25% as needed
Preferred Qualifications:
5+ years of experience In PBM and working with Pharmacy benefits Implementation guidelines
5+ years of experience with owning / managing a book of business
Experience with renewal strategy & upsells
Good mathematical ability
Exhibit proficiency in executing software programs and utilities specific to Optum's applications
Proven ability to read, analyze and interpret procedures, general business periodicals and professional journals
Proven ability to effectively present information and respond to questions from clients, management and technical associates
Proven ability to analyze / understand reports, metrics and client trends
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
