Wire Transfer Specialist I

First Financial Bank • Cincinnati, OH • 5h ago

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

The Wire Transfer Specialist will perform basic and complex tasks to support the Wire Transfer Department. Medium skill set. Handles escalated issues and resolution needs.

Essential Functions/Responsibilities

The shift for this position is 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM depending on current staffing needs.

This role is hybrid remote work and on site at our Pictoria location.

Performs tasks to support the Wire Transfer Department such as routine data entry, basic calculations, file maintenance, client support, and other duties as assigned. Ability to multitask.

Wire Transfer Entry using bank software

Clerical Duties (i.e. filing, scanning)

Performs basic wire research using Fedwire access, commercial banking software and bank systems.

Fraudulent transaction research and recall using Fedwire messaging

Admin Duties (i.e. escalation of issues, query writing, reporting)

Document and Data Review

Ability to learn and comply with Federal Reserve Regulations

Basic knowledge of Fedwire format specifications and mapping

Ticket processing for items in Service First from internal business partners

Communication with other financial institutions using appropriate verbiage and a professional manner.

Level 1 Issue Research & Resolution

Handles internal/external telephone calls

Work with vendors to resolve system issues

Balancing & Reconciliation

May be asked to participate in special project (i.e. conversion, release, disaster recovery)

Other duties as assigned

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

0-3 Years minimum experience including the following:

Prior Banking Operations or Retail Banking experience

Strong customer service experience, including client issue resolution

Basic knowledge of appropriate banking software (i.e. Jack Henry)

Basic knowledge of Microsoft Office Word & Excel

High School Diploma or equivalent

Level of Complexity and Scope

Moderately to highly complex

Degree of Independence and Decision-Making

Works both under direct supervision of Wire Manager and independently at times.

Required Supervisory Responsibilities

None.

Physical Requirements

Occasionally lifts and carries up to 50 lbs.

Occasionally stands and walks.

Frequently sits.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OF

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