Grocery Night Clerk

Kroger Family of Companies • Smyrna, TN • 6h ago

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES

Promote trust and respect among associates

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials

Check product quality to ensure freshness; review sell by dates and take appropriate action

Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered

Report product ordering/shipping discrepancies to the department manager

Display a positive attitude

Stay current with present, future, seasonal and special ads

Adhere to all food safety regulations and guidelines

Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

Notify management of customer or employee accidents

Report all safety risks/issues and illegal activity, including robbery, theft or fraud

Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

Ability to handle stressful situations

Knowledge of basic math (counting, addition, and subtraction)

Effective communication skills

Desired

Any retail experience

Second language (speaking, reading and/or writing)

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