Job Class: Workforce Development Representative
Agency: Department of Employment and Economic Development
Job ID : 98298
Location : Duluth
Telework Eligible : Yes, may be eligible for some telework
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : This vacancy is open to bids and to all qualified job seekers simultaneously. Bidders will be considered through 11/13/2026.
Date Posted : 11/07/2026
Closing Date : 11/16/2026
Hiring Agency/Seniority Unit : Department of Employment and Economic Development / MAPE
Division/Unit : Workforce Development
Work Shift/Work Hours : Day Shift, 8:00AM - 4:30PM
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - Minnesota Association of Professional Employees
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position will be based out of the CareerForce in Duluth, Minnesota.
The Workforce Development Representative provides career services, employment resources, and workforce guidance to job seekers, with a priority on serving unemployment insurance applicants, veterans, and other targeted populations. This position delivers individual and group career coaching, facilitates workshops, assists customers with job search activities, connects individuals to training and community resources, and promotes workforce programs and services. The role also supports employers by providing workforce information and recruitment resources while helping customers navigate employment systems and make informed career decisions. Success in this position requires strong customer service, relationship-building, communication, and training skills.
This position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.
This posting may be used to fill multiple positions.
Minimum Qualifications
Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.
One (1) year of experience providing direct customer service, career services, employment services, workforce development services, education, human services, vocational rehabilitation, recruiting, case management, or related client-focused services as determined by the agency.
Applicants that meet the above minimum qualification will be further evaluated on the following:
Experience providing guidance, coaching, instruction, training, or information to individuals or groups to help them achieve employment, educational, or personal goals.
Experience communicating effectively with customers from diverse backgrounds, including assessing needs, explaining available resources, and making appropriate referrals.
Experience using computer systems and common business software applications to document services, maintain records, and assist customers.
Ability to organize work, manage multiple priorities, and provide timely follow-up to customers and partners.
Written and verbal communication skills sufficient to conduct presentations, facilitate workshops, provide one-on-one assistance, and prepare customer documentation.
Preferred Qualifications
Experience providing workforce development, career counseling, job placement, vocational rehabilitation, employment, or unemployment insurance-related services.
Knowledge of workforce programs, labor market information, career development principles, and employment resources.
Experience presenting training, facilitating workshops, teaching classes, or delivering group instruction.
Experience working with veterans, individuals experiencing barriers to employment, unemployed workers, Supplemental Nutrition Assistance Program (SNAP) participants, or other diverse populations.
Experience using CareerForce.MN.Gov, customer relationship management systems, case management systems, or workforce-related databases.
Knowledge of employer recruitment practices, hiring processes, talent acquisition strategies, or business engagement activities.
Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:
Criminal Background Check
Employment Records Check (current and former State employees only)
Employment Reference Check
Conflict of Interest Review
Driver's License and Records Check
The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
