Global Business Solutions Group Manager 1, Accountant Service & Support

Intuit • Albany, NY • 1h ago

Overview

Join Intuit's Global Business Solutions Group, leading an Expert Services team as an Accountant Support & Service Manager 1, supporting accountants leveraging Intuit products and services to power their prosperity. This is a high-impact role where you create the conditions for our Experts to do the best work of their lives while delivering exceptional customer experiences - thriving in ambiguity, owning outcomes end-to-end, and driving continuous improvement to scale this evolving service.

Responsibilities

Lead a geographically distributed, remote team of accounting professionals, driving engagement, performance, and inclusion across time zones

Operate with end-to-end ownership of team outcomes, proactively identifying and resolving gaps without waiting for direction

Navigate a fast-paced, evolving environment with speed, clarity, and accountability

Hire, develop, and retain top talent; build a high-performing culture of accountability, continuous improvement, and customer obsession

Use data to drive decisions and act quickly against core KPIs (tNPS, IR, AHT, SQS), implementing improvements delivering on customer outcomes

Translate insights into action via monitoring, timely coaching, and closing performance gaps with measurable outcomes

Foster a culture of ownership and innovation, encouraging the team to identify problems and take initiative

Drive high-quality customer interactions through feedback loops, quality reviews, and continuous improvement

Lead one-on-ones, team operating mechanisms, and development planning to accelerate growth and accountability

Act as a bridge between frontline teams and senior leadership, synthesizing insights and influencing improvements

Ensure alignment with Intuit's Mission, Operating Values, and Prosperity Principles in daily leadership

Drive continuous improvement and innovation across team processes and service delivery to optimize operations and enhance customer satisfaction

Qualifications

CORE LEADERSHIP CAPABILITIES

People Champion: Puts people first, deeply understanding their needs and aspirations, and role models Intuit values to build an inclusive culture of empathy, transparency, and trust. At the Manager 1 level, uses this understanding of our people to identify opportunities to better deliver our customer benefits.

Business Accelerator: Understands Intuit's strategy and 3- & 1-year plans to win, and stays ahead of external factors and trends affecting our people, workplace, and customers. At the Manager 1 level, uses this understanding to prioritize work and increase impact against our bold goals and Big Bets.

Data Driven: Analyzes and interprets quantitative and qualitative data to get to root cause, experimenting to learn and iterate quickly and thoughtfully. At the Manager 1 level, uses an understanding of the data landscape to conduct analyses that enable data-driven decisions and generate actionable insights.

Change Leader: Builds strong partnerships, effectively influences stakeholders, and clearly communicates the problem to solve to drive alignment on shared outcomes. At the Manager 1 level, executes projects within the end-to-end change plan, identifies interdependencies and key stakeholder relationships, and escalates barriers.

Domain Expert: Continuously evolves their discipline using employee feedback and external inspiration, and leverages tools and technologies to build durable, scalable solutions. At the Manager 1 level, uses growing domain expertise to execute efficiently, connect dots across Intuit domains, and identify opportunities to improve solutions so they scale.

QUALIFICATIONS

Required - one or more of the following:

Active CPA or CPB credential, 5+ years managing books for small business clients, or Bachelor's degree in Accounting, Finance, or related field

Proven experience leading a geographically diverse, remote workforce, with demonstrated success driving engagement and performance

Demonstrated track record of ownership and delivering results in ambiguous, fast-moving environments; experience using data to drive decisions and improve outcomes

Active QuickBooks ProAdvisor certification

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:

California Remote (Not Bay Area) $105,500- $143,000

Colorado Remote $103,500- $140,000

New York Remote $119,000- $161,000

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Intuit

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