IT Service Desk Analyst I ONSITE NYC & Stamford NO RELOCATION

YOH SERVICES LLC • New York, NY • 1h ago

Yoh has an immediate, 6 month contract, possible extension opportunity, as an IT Service Help Desk I within the digital media and publishing industryto join our client, Onsite, at their offices in New York, New York and Stamford, Connecticut $32-36/hr. max hourly rate This position is 100% OnSite, 5 days a week 4 days a week, OnSite, NYC 1 day a week, OnSite, Stamford 40 hours, Mon-Friday, Day time hours. Ability to work occasionally after hours and on weekends for maintenance and as part of an on-call rotation on rare occasions.To be considered, your current city and state must be clearly listed on your resume. Applications with incomplete location information may not be considered Candidates must be authorized to work in the United States without the need for employer sponsorship. Due to the client-site nature of this role, we are unable to support OPT or STEM OPT employment, including completion of Form I-983 What You Will Be Doing Excellent communication and interpersonal skills to effectively interact with users, understand their needs, and provide clear and helpful support. Basic knowledge of computer hardware, software, and networking concepts. Familiarity with operating systems (Windows, macOS), and common applications (Microsoft Office Suite) Ability to diagnose and resolve first-level technical problems, often under pressure. Familiarity with using ticketing systems to track and manage support requests. Ability to accurately document technical issues and solutions for future reference. Possesses general proficiency in navigating Slack, Google Workspace, Office 365, and various other SaaS applications, including Jira and Confluence. Ability to work effectively as part of a team, sharing knowledge and supporting colleagues. Strong desire to learn new technologies and systems. Ability to work occasionally after hours and on weekends for maintenance and as part of an on-call rotation, if needed.To be considered, your current city and state must be clearly listed on your resume. Applications with incomplete location information may not be considered Candidates must be authorized to work in the United States without the need for employer sponsorship. Due to the client-site nature of this role, we are unable to support OPT or STEM OPT employment, including completion of Form I-983 What You Will Be Doing Excellent communication and interpersonal skills to effectively interact with users, understand their needs, and provide clear and helpful support. Basic knowledge of computer hardware, software, and networking concepts. Familiarity with operating systems (Windows, macOS), and common applications (Microsoft Office Suite) Ability to diagnose and resolve first-level technical problems, often under pressure. Familiarity with using ticketing systems to track and manage support requests. Ability to accurately document technical issues and solutions for future reference. Possesses general proficiency in navigating Slack, Google Workspace, Office 365, and various other SaaS applications, including Jira and Confluence. Ability to work effectively as part of a team, sharing knowledge and supporting colleagues. Strong desire to learn new technologies and systems. Ability to work occasionally after hours and on weekends for maintenance and as part of an on-call rotation, if needed.Who You Are A high school diploma or higher, (i.e. an associate's or bachelor's degree in IT, Computer Science, or a related field) or equivalent work experience is required 2-3 years of experience with an in-person or virtual technical support role in a fast-paced, high-volume support environment Excellent communication and interpersonal skills * Basic knowledge of computer hardware, software, and networking concepts. Familiarity with operating systems ( Windows, macOS), and

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