United States
Secret
Fully remote
Information Technology
Overview
GovCIO is currently hiring for a Journeyman Application Developer to provide Tier 1 and Tier 2 technical support, application development, enhancement analysis, and ServiceNow platform troubleshooting in support of the U.S. Coast Guard (USCG) enterprise environment. This is a full-time remote position delivering advanced application support, hands-on development, platform enhancements, defect resolutions, and Agile-driven technical solutions.
Responsibilities
The Journeyman Application Developer will support ServiceNow-based application operations, incident investigation, problem resolution, request fulfillment, application development, and enhancement implementation. This role performs both operational support and development activities, working closely with users, analysts, developers, and engineering teams to resolve complex technical issues, improve platform functionality, and ensure stable, reliable, and high-quality service delivery.
Primary responsibilities include:
Provide Tier 1 and Tier 2 application support, investigating, troubleshooting, diagnosing, and resolving application incidents and service requests within the ServiceNow environment.
Perform advanced troubleshooting of complex application issues, including configuration, workflow, integration, access, data, and platform-related problems.
Conduct root cause analysis, identify recurring issues and software defects, and implement corrective actions to prevent future occurrences.
Develop, modify, test, and maintain ServiceNow application configurations, business rules, client scripts, UI policies, workflows, and other platform components.
Perform application enhancements and minor-to-moderate development activities based on approved requirements, technical specifications, and user stories.
Troubleshoot and resolve defects through configuration updates, scripting modifications, workflow adjustments, and other appropriate development solutions.
Support application integrations, data exchanges, and troubleshooting of issues involving interfaces between ServiceNow and external enterprise systems.
Manage incidents, problems, service requests, and enhancement records within ServiceNow, ensuring accurate documentation, timely updates, and adherence to established service level agreements (SLAs).
Serve as a technical escalation resource for complex application support issues, coordinating with Tier 3 development, engineering, and platform administration teams when additional expertise is required.
Fulfill user requests, including access provisioning, permission changes, application configuration, and technical guidance.
Communicate technical findings, resolutions, and workarounds to users and stakeholders, providing follow-up support to ensure complete issue resolution and customer satisfaction.
Analyze customer needs and translate business requirements into technical solutions, enhancement requests, and development specifications.
Participate in Agile ceremonies, including sprint planning, backlog refinement, user story grooming, and development reviews.
Collaborate with product owners, business analysts, developers, and technical leads to estimate development effort, identify technical dependencies, and support implementation of application enhancements.
Develop and execute unit, functional, and regression testing to validate application changes and ensure solutions meet functional and technical requirements.
Support deployment activities, release documentation, configuration management, and post-implementation validation.
Maintain technical documentation, troubleshooting procedures, configuration details, and knowledge articles to support ongoing application operations and knowledge transfer.ges or minor updates to the ServiceNow platform in coordination with senior development staff.
Qualifications
High School with 6-9 years (or commensurate experience)
Required Skills and Experience
Hands-on experience providing Tier 1 and Tier 2 application support, including incident management, advanced troubleshooting, problem resolution, and service request fulfillment.
Demonstrated experience supporting, configuring, and enhancing applications within the ServiceNow platform.
Experience developing or modifying ServiceNow platform components, including business rules, client scripts, UI policies, workflows, forms, and service catalog items.
Ability to investigate complex technical issues, perform root cause analysis, identify application defects, and implement corrective actions.
Experience translating business and functional requirements into technical solutions and application enhancements.
Familiarity with software development lifecycle (SDLC) processes, Agile methodologies, and application testing practices.
Ability to collaborate effectively with stakeholders, business analysts, developers, engineers, and cross-functional technical teams.
Excellent verbal and written communication skills, including technical documentation and customer support.
Clearance Required: Active Secret clearance
Preferred Skills and Experience
Experience supporting the U.S. Coast Guard or similar federal agency enterprise environments.
ServiceNow development experience involving JavaScript, Glide scripting, business rules, client scripts, Script Includes, and Flow Designer.
Experience troubleshooting ServiceNow integrations, APIs, web services, and data exchange processes.
Familiarity with ITIL-aligned best practices, including Incident, Problem, Change, Asset, and Service Level Management.
Experience with ServiceNow administration, application development, workflows, service catalog, CMDB, and platform configuration.
Experience with Agile development environments, sprint execution, backlog management, and release management.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD) or other ServiceNow Developer certifications.
ITIL Foundation Certification.
JP #USCG #DICE
Posted Salary Range
USD $100,000.00 - USD $130,000.00 /Yr.
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
