Description
Provide Tier 1 and Tier 2 desktop and help desk support for end users in a classified environment.
Troubleshoot and resolve hardware, software, operating system, peripheral, and connectivity issues.
Support and maintain Windows desktop and laptop systems.
Manage and document incidents, service requests, and resolutions through ServiceNow or similar ticketing platforms.
Perform workstation imaging, reimaging, deployments, upgrades, and system configurations.
Install, configure, and maintain desktop hardware, software, and peripheral devices.
Escalate complex technical issues when necessary while ensuring timely resolution.
Deliver exceptional customer service and communicate effectively with users at all levels.
Follow established IT processes, documentation, and security requirements in accordance with government and organizational standards.
Support asset management, inventory tracking, and workstation lifecycle activities.
Required Qualifications
Active Secret Clearance required; TS/SCI eligibility preferred.
Minimum of 3 years of experience providing Tier 1 and Tier 2 Help Desk or Desktop Support.
Experience working with incident management and ticketing systems such as ServiceNow.
Strong working knowledge of Windows operating systems and desktop/laptop troubleshooting.
Experience with workstation imaging, reimaging, system deployments, and configuration management.
Excellent customer service, written communication, and verbal communication skills.
Ability to work within highly secure environments while adhering to documented procedures and security protocols.
Preferred Qualifications
Experience supporting users in Department of Defense (DoD), federal government, or classified environments.
Familiarity with Active Directory account management and Microsoft 365 applications.
Experience supporting hardware from Dell, HP, or Lenovo platforms.
Relevant certifications such as CompTIA Security+, A+, or Network+.
Technical Environment
Windows 10/11
ServiceNow
Desktop and Laptop Hardware Support
Imaging & Deployment Tools
Active Directory
Microsoft 365
Secure/Classified IT Environments
Position Overview
We are seeking a Desktop Support Technician to provide Tier 1 and Tier 2 technical support in a secure government environment. This individual will be responsible for troubleshooting hardware and software issues, supporting end users, managing tickets, and ensuring compliance with established security procedures. The ideal candidate will possess strong customer service skills, experience in desktop support, and an active Secret clearance.
Job Type & Location
This is a Contract to Hire position based out of Tampa, FL.
Pay and Benefits
The pay range for this position is $28.00 - $36.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Tampa, FL.
Application Deadline
This position is anticipated to close on Nov 21, 2026.
Workplace Type
This is a fully onsite position in Tampa,FL.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
