operations manager - vts

Leybold Vacuum USA Inc. • Export, PA • 5h ago

Your role

Leybold North America is at a pivotal moment. We have a strong service footprint, dedicated teams, and a growing customer base-yet our operations are largely reactive. We are seeking a National Operations Manager to fundamentally transform how we operate: shifting from firefighting to planning, from inconsistency to disciplined processes, and from adhoc execution to measurable, scalable performance.

This is not a maintenance role. It is a transformation mandate. The successful candidate will quickly assess the current state, establish a structured operating model within the first 60-90 days, and deliver sustained, measurable improvements-fully supported by senior leadership.

About the Role

You will lead Leybold North America's service operations across four core pillars: Field Service, Workshop/InHouse Service, Service Administration & Back Office, and Operational Excellence, with a temporary oversight of Technical Support during a transition period.

You will lead with data, build clear business cases for structural or headcount changes, and create an operating model where efficiency, customer satisfaction, and financial accuracy reinforce one another. You will inherit a real operation with real challenges-and the authority to fix them.

Key Responsibilities

Field Service Operations

Establish structured scheduling, dispatch, and planning processes

Define and track KPIs including response time, utilization, firsttime fix rate, and customer satisfaction

Optimize resources across geographies and equipment ranges

Ensure accurate service reporting and timely invoicing

Workshop & InHouse Service

Oversee workflow, capacity planning, and job scheduling

Standardize repair and overhaul processes

Consistently meet and track turnaround time targets

Improve utilization and reduce nonbillable time

Service Administration & Back Office

Eliminate endofmonth invoicing issues through disciplined processes

Improve billing accuracy and monthend close efficiency

Establish clear SOPs, ownership, and performance metrics

Partner with Finance on forecasting, revenue recognition, and service contracts

Operational Excellence

Lead crossfunctional process improvement initiatives

Develop ROIdriven business cases for localization, tooling, and headcount investments

Standardize operational reporting and performance measurement

Champion digital tools to improve visibility and execution

Technical Support (Temporary Scope)

Provide leadership continuity during organizational transition

Support the development of a standalone Technical Support structure

Ensure uninterrupted service to customers

What Success Looks Like

First 60-90 Days

Deliver a comprehensive operational assessment and prioritized action plan

Establish baseline KPIs across all functions

Identify the top 3-5 drivers of operational and financial inefficiency

Present a 12month transformation roadmap to leadership

Ongoing

Monthovermonth KPI improvement across all service operations

Reduced reactive incidents, late invoicing, and operational inconsistency

Clear, datadriven investment and staffing decisions

Improved customer satisfaction through consistent execution

A culture built on planning, process, and accountability-not urgency

To succeed, you will need

7+ years in operations management, service operations, or a related field

Demonstrated experience transforming reactive operations into structured, process-driven environments

Track record of building and driving KPI frameworks with tangible business outcomes

Experience managing multi-site or geographically distributed service teams

Strong financial acumen - comfortable with P&L impact, ROI analysis, and business case development

Background in industrial equipment, vacuum technology, or technical service is a strong advantage

Leadership & Character:

You are a builder, not just a manager - you see broken systems and want to fix them

You lead with data but communicate with clarity and conviction

You hold teams accountable without demoralizing them

You can build trust quickly in a complex, cross-functional environment

You are honest about what you don't know and ask for help when you need it

You are comfortable presenting business cases to senior leadership and defending your assumptions

In return, we offer

At Leybold, we are driven by the belief that there is always a better way. Our culture is defined by openness to change, continuous improvement, and constructive feedback.

We invest in your longterm success through individualized development pathways, global career opportunities, and advanced technical training via our internal academy.

Employee safety and wellbeing are nonnegotiable priorities. We maintain rigorous workplace safety standards to ensure a secure and supportive environment.

We offer a competitive and comprehensive total rewards package, including medical, dental, and vision coverage; paid vacation, sick time, and holidays; 401(k); parental leave; short and longterm disability; and relocation assistance, where applicable.

CompensationSalary is locationdependent and based on experience, qualifications, and market considerations.

LEYBOLD USA INC. is proud to be an Equal Opportunity Employer - M/F/Disabled/Veterans.

UUY

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) inExport, PA, United States (US).

Contact information

Talent Acquisition Team: Ian Boudreaux

Leybold USA Inc. is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class.

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