Cutting Edge Computers is looking for a motivated Entry-Level Cybersecurity Analyst / IT Technician. This position combines security monitoring and incident response responsibilities with day-to-day IT support.
Entry-Level Cybersecurity Analyst support includes deployment of software, monitoring security alerts, logs, and events. Review security alerts from antivirus/EDR, firewalls, email security, and other security technologies. Follow cybersecurity policies, procedures, and incident-response processes.
IT support includes diagnosing, repairing, configuring, maintaining laptops/desktops and related computer hardware and software. This involves troubleshooting technical issues, performing system upgrades, installing and configuring software, and ensuring all IT equipment operates efficiently and securely.
Networking experience is preferred for both implementation and diagnostics on networks.
Customer service skills are a must as you will be dealing directly with customers
The ideal candidate is detail oriented, customer-service focused, technically curious, and interested in developing a career in cybersecurity and IT.
Salary will be dependent upon skills.
Cybersecurity Key Responsibilities:
Deployment of cybersecurity packages onto computers.
Monitor security alerts, system logs, and security events using available security tools.
Investigate suspicious activity, phishing attempts, malware alerts, and unusual login activity.
Assist with cybersecurity incident response and escalate significant incidents to senior personnel.
Perform basic vulnerability scans and assist with vulnerability remediation.
Review alerts from antivirus/EDR, firewalls, email security, and other security systems.
Help maintain endpoint security and ensure computers have current security updates.
Assist with user access reviews and basic security audits.
Document security incidents, investigations, and remediation activities.
Follow established cybersecurity policies, procedures, and incident-response processes.
IT Technician Key Responsibilities:
Diagnose and repair hardware issues on laptops and desktops, including motherboard, ram, hard drives, and power-related problems.
Install, configure, and update operating systems and software applications.
Perform virus/malware removal, system cleanup, and software diagnostics to ensure optimal system performance.
Conduct data backups and recovery when necessary.
Replace or upgrade components to improve performance or extend hardware lifespan.
Provide technical support to end users via in-person, phone, or remote assistance.
Maintain detailed records of repairs, diagnostics, and parts used.
Assist in inventory management of IT assets, tools, and spare parts.
Stay updated on the latest technology trends, diagnostic tools, and repair techniques.
Manage VPN connections and ensure secure access for remote users.
Deliver exceptional customer service, maintaining clear communication with clients to understand and resolve their IT needs
Preferred Qualifications:
Associate or bachelor's degree in cybersecurity, information technology, computer science, or a related field
CompTIA A+, Network+, Security+, or equivalent certification.
Experience using ticketing systems.
Experience repairing or upgrading laptops and desktop computers.
Experience using diagnostic utilities and anti-virus tools.
Understanding of computer networking fundamentals is a plus.
Experience: 1-3 years of hands-on experience in computer hardware repair and software troubleshooting.
Technical Skills:
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