Back to Jobs search

Claims Representative - Entry Level

Zurich NA • Stevens Point, WI • 6h ago

Madison, WI, USStevens Point, WI, US

138186

Where will your career take you next? Let's find out together.

About Travel Guard

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

Travel Guard is seeking a Claims Adjuster within a 150-mile radius of Stevens Point, WI . We're seeking empathetic , dependable , detailed , and service-minded individuals who are dedicated to delivering exceptional customer experiences and are excited to grow in the insurance industry. No claims or insurance experience? No problem - we'll provide all the training you need to succeed.

What you'll be doing:

In this role you will assess and investigate travel-related claims, applying policy guidelines, and ensuring timely resolutions within 30-45 days while maintaining clear communication with stakeholders.

Provide exceptional customer support to claimants throughout the claims process
Spend 50-75% of your time conversing with stakeholders to ensures claims are efficiently brought to a final resolution within 30-45 days
Assess new and existing claims for coverage, conduct claim investigations and establish clear claim action plan for timely claim resolutions
Communicate with claimants using empathy to gather necessary documentation
Apply policy guidelines to determine coverage and claim validity
Maintain detailed claim records within the internal claims systems
Comply with all statutory and regulatory requirements in all applicable jurisdictions

What skills and experience you'll bring on this journey:
1-2 years of customer service experience
Be eager to learn new skills within the claims and insurance industry
Excellent written and verbal communication skills
An eye for details, supporting thorough investigations and precise documentation
A willingness to obtain your State Specific Adjuster Licensing within 6 months of employment
- Live within 150 miles of Stevens Point, WI and willing to commute into the office 2-3 days per month (if outside of a reasonable commute to the Stevens Point office).
Why you'll love working with us!

We value optimism, caring, togetherness, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth . This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion . We respect who you are and thoroughly embrace diversity. Wherever life hastaken you, we welcome you to bring your whole self to work. Just be you - because that's exactly who we're looking for.

Apply today and let's go to great places together!

At Zurich Cover-More, we're proud to be one of the world's leading travel insurance and assistance providers . Each year, we protect more than 20 million travellers worldwide, making sure we're there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world's best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world's leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we're redefining what it means to travel safely and with confidence. Whether it's a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

EOE Disability / Veterans

Similar Jobs

Entry Level Claims Representative

Zurich NA • Stevens Point, WI • 6h ago

Finance, Accounting & Banking

Entry Level Claims Representative Milwaukee, WI, USStevens Point, WI, US 138189 Where will your career take you next? Let's find out together. About Travel Guard This role is part of our Travel Guard team. Travel Guard i...

6h ago

Go to Apply

Claims Representative - Entry Level

Zurich NA • Stevens Point, WI • 6h ago

Finance, Accounting & Banking

Claims Representative - Entry Level Stevens Point, WI, US 138191 Where will your career take you next? Let's find out together. About Travel Guard This role is part of our Travel Guard team. Travel Guard is a leading tra...

6h ago

Go to Apply

Analyst: Payroll Financial Shared Services

Vail Resorts • Wisconsin, Wisconsin • 6d ago

Finance, Accounting & Banking

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as...

6d ago

Go to Apply

Staff Accountant

Robert Half • Wisconsin Rapids, WI • 3w ago

Finance, Accounting & Banking

Description We are looking for a Staff Accountant to support day-to-day accounting operations and help maintain accurate financial records in Wisconsin Rapids, Wisconsin. This role combines accounts payable, general ledg...

3w ago

Go to Apply

Accountant - Treasury

Sanford Health • Wisconsin, Wisconsin • 4w ago

Finance, Accounting & Banking

Careers With Purpose Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. F...

4w ago

Go to Apply

Inbound Customer Service Representative

Zurich NA • Stevens Point, WI • 4h ago

Management & Administrative

Inbound Customer Service Representative Houston, TX, USOmaha, NE, USOmaha, NE, USStevens Point, WI, US 137497 Where will your career take you next? Let's find out together. About Travel Guard This role is part of our Tra...

4h ago

Go to Apply

Agriculture Outside Sales Representative

AKE Safety Equipment • Wisconsin, Wisconsin • 9h ago

Sales & Marketing

$90,816 a year - Commission Only Be sure to read this entire ad before you complete the online application on our website. ake.com Company Founded in 1989, AKE Safety Equipment has evolved into a market-leading fire safe...

9h ago

Go to Apply

Wisconsin Rapids WI Home Daily CDL Truck Driver

Roehl Transport • Rosholt, WI • 10h ago

Trucking & Construction

Ask about our limited-time $10,000 retention incentive for experienced class A CDL drivers! Home Every Day in the Wisconsin Rapids Area Home daily truck driving job based in Wisconsin Rapids, Wisconsin. You'll operate in...

10h ago

Go to Apply

Wisconsin Rapids WI Home Daily CDL Truck Driver

Roehl Transport • Stevens Point, WI • 10h ago

Trucking & Construction

10h ago

Go to Apply

Wisconsin Rapids WI Home Daily CDL Truck Driver

Roehl Transport • Mosinee, WI • 10h ago

Trucking & Construction

10h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)