Overview
As an Admissions Counselor, you will play a crucial role in recruiting prospective students, guiding them through program options, and facilitating their admission and enrollment, transition into the institution. Your interpersonal skills, and expertise in student advising, international applications, course selection, credit evaluation, and proficiency in relevant software tools will be vital in ensuring a seamless admissions process.
Responsibilities
Recruitment:
Meet or exceed enrollment goals for assigned recruitment areas.
Provide comprehensive information on majors, articulated programs, and pathways.
Advise prospective students on program suitability and career paths.
Collaborate with the recruitment team and telemarketing team to ensure prompt and professional handling of leads and inquiries.
Provide information and address inquiries regarding the enrollment process, both over the phone and in person.
Ensure timely follow-up and accurate tracking of prospective student information in relevant systems.
Collaborate collegially with other Student Services departments.
Develop and execute recruitment strategies to attract new students and achieve enrollment goals set by the University and NYSCAS leadership.
Assist incoming freshmen in transitioning to university life.
Adhere to FERPA, state, and federal regulations.
Maintain the highest standards of integrity and honesty when recruiting potential students.
International Applicant Support:
Assist and triage international applicants through the admissions process.
Offer guidance on visa requirements, academic equivalencies, and cultural transitions
Freshmen Assistance:
Aid incoming first-year-students in their transition to university life.
Conduct orientation sessions and provide support during the onboarding process.
Explain and assist applicants in dealing with other Student Services office (bursar, registrar, and financial aid) When referral is needed, make sure to personally set up the next steps, and follow up after completed.
Course Selection and Credit Evaluation:
Assist first-year students in first-semester course selection.
Review students' prior academic records, including high school and/or other post- high school transcripts.
Evaluate and process transfer credits in accordance with institutional policies.
Be proficient in explaining all active programs available to incoming students, including various majors and concentrations, pathway programs, and professional programs.
Qualifications
Education/Experience
Bachelor's degree (Master's preferred).
Proven experience in student recruitment and advising within an educational institution.
In-depth knowledge of majors, pathway programs, and general international admissions processes.
Knowledge/Skills/Abilities
These requirements collectively involve guiding students through their academic journey, ensuring compliance with university standards, and serving as a vital link between students, faculty, and administrative entities.
Strong communication, interpersonal, and problem-solving skills.
Ability to work effectively in a dynamic, multicultural environment.
Counselors create rapport with students using interpersonal techniques such as active listening, expressions of empathy, demonstrating positive regard and empowerment, providing clear and accurate information, using questioning, challenging, and reflecting techniques, etc.
Same day responses to student emails are generally expected.
Emails arriving within 15 minutes of the end of the workday may be responded to early on the next business day.
Customer Relationship Management tools.
Degree Works.
Microsoft Office (MS Word, MS Excel, MS Outlook, MS Teams, MS Bookings).
Zoom technology.
Documentation of daily activities.
Technical Proficiency:
Online Application Systems: Navigate and troubleshoot college's online application systems.
Email and Communication: Correspond via email platforms, address queries, and disseminate updates.
Virtual Meeting Platforms: Host online sessions, interviews, and campus tours using virtual meeting platforms.
CRM Software: Manage prospective student data and streamline communication via CRM systems.
Data Analytics: Utilize analytics tools to track metrics and generate recruitment reports.
Document Management: Organize application materials and admission documents using document management systems.
Collaboration Tools: Coordinate within the admissions team using collaboration and project management tools.
Scheduling: Use of online tools for open calendar and scheduling of meetings with applicants, leads, etc.
Mobile Technology: Engage students through mobile platforms and apps.
Technology Adaptation: Stay updated on emerging tools and platforms for effective recruitment.
Software Proficiency: Maintain proficiency in relevant software to streamline admissions processes.
Travel
As needed
Working Conditions
This is a 5-day/week on-campus position based at the Times Square location.
During enrollment periods Counselors may be reassigned to work at a NYSCAS peripheral site in Brooklyn, Queens, or Staten Island.
At the discretion of the director, counselors may be asked to work extended hours or visit and recruit at outside locations.
Maximum Salary
USD $55,171.00/Yr.
Minimum Salary
USD $44,136.00/Yr.
Touro University offers a comprehensive benefits package for full-time employees which includes:
Full range of Health Plans
Medical Plans (choice of EPO, PPO, High Deductible HSA)
Flexible Spending Accounts (FSA)
Dental Plans (PPO & HMO) and Vision Plan
Dependent Care and Transit Programs
Life Insurance, AD&D and Voluntary Supplemental Life Insurance
Short-term and Long-term disability programs
Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
Employee Assistance Program
Early-Release Fridays (upon approval)
Generous Paid Time Off
Vacation, Sick Leave, Personal Leave & Floating Holiday
Annual Holiday Schedule
All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.
Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.
Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.
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Job Locations US-NY-New York
ID 2026-13668
College TUNY - New York School of Career & Applied Studies
Position Type Full-Time
Schedule Shift 9:00AM-5:30PM Monday-Thursday, Friday 9:00AM-3:00PM
Hours Per Week 36.5
Travel As needed
Category Student Services
FLSA Status Non-Exempt
Location : Country US
