Customer Service Representative

Robert Half • Irvine, CA • 16min ago

Description

We are looking for a Customer Service Representative to support clients and internal partners with responsive, accurate service in Irvine, California. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-moving environment, enjoys solving customer issues, and can manage a high volume of requests with professionalism. The role focuses on delivering a smooth customer experience across order activity, issue resolution, and day-to-day communication while contributing to a collaborative team.

Responsibilities:

Manage customer inquiries through inbound and outbound communication, providing clear updates and accurate information in a timely manner.

Take ownership of service concerns from initial contact through final resolution by coordinating with appropriate internal teams and following through with customers.

Process customer orders and support related activities such as order entry, shipment tracking, delivery follow-up, and account setup.

Use multiple company systems throughout the day to document interactions, research issues, and maintain accurate service records.

Escalate recurring service challenges or customer-impacting issues to leadership with relevant details and recommended next steps.

Contribute to assigned projects and additional team priorities as business needs evolve.

Support a high-service environment by maintaining careful data entry standards and reviewing invoices or order details for accuracy.

Participate in overtime coverage when requested to help meet service demands and operational deadlines.

Requirements

3-5 years of experience in a fast-paced customer service or customer relationship environment.

Background in a manufacturing customer service setting, including order management, shipping support, delivery coordination, customer setup, and issue resolution.

Strong communication skills with the ability to interact professionally in both written and verbal formats.

Demonstrated attention to detail, consistent follow-up habits, and the ability to manage multiple tasks effectively.

Proficiency with Microsoft Office applications and standard PC-based office tools.

Solid problem-solving, listening, and data entry skills, along with the ability to interpret invoices or basic numerical information.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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