Customer Service Representative

Robert Half • Lakewood, NJ • 4h ago

Description We are looking for a Customer Service Representative to join a well-established manufacturing organization in Lakewood, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who enjoys supporting customers, coordinating order-related activity, and working across both domestic and international accounts. The person in this role will serve as a key point of contact for product questions, order updates, and issue resolution while helping maintain smooth day-to-day sales operations.

Responsibilities:

Manage customer orders from receipt through entry and follow-up, ensuring accurate information and timely processing.

Prepare customer quotations and create invoices for domestic and international accounts, including freight-related calculations when needed.

Coordinate shipping paperwork and export documentation to support international deliveries and compliance requirements.

Respond to incoming calls and inquiries from distributors, dental offices, commercial clients, and sales partners regarding products, order progress, and related requests.

Establish and maintain dealer records, distribute dealer application materials, and support account setup activities.

Handle returns and customer complaint cases by documenting issues, submitting required records, and arranging credits when appropriate.

Produce routine reports, organize files, and maintain documentation needed for customer service and sales support functions.

Partner with sales operations to research pricing concerns, assist with customer communications, and support onboarding and training for new team members. Requirements - Previous experience in customer service, call center support, or order processing is required.

Strong data entry skills with a high level of accuracy and attention to detail.

Ability to communicate professionally with internal teams, customers, distributors, and external partners.

Experience handling invoices, quotes, shipping paperwork, or related administrative documentation is preferred.

Comfortable managing multiple tasks at once while meeting deadlines in a fast-paced environment.

Problem-solving ability with a customer-focused approach to resolving questions and complaints.

Proficiency with standard business software and the ability to learn company systems quickly. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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