Customer Service Representative

ABM Industries • Rockford, IL • 1h ago

Overview

We are looking for a reliable and experienced Greeter to provide visitors with excellent customer service and any information needed for their visit.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Frontline.pdf)

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Pay: $20.00/hr - $21.00/hr

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 42A, 92S, YN, LS, 0100, 3F1X1, 3F5X1

Responsibilities

Maintain an assigned work area, which may be a business entrance, and performs housekeeping duties to ensure cleanliness and adhere to safety policies

Offer hospitality services to guests and creates a positive first impression

Anticipate and responds to guest's needs in a friendly and positive helpful manner

Communicate clearly and professionally

Enact facility emergency procedures when necessary

Remain calm, professional, and polite when working with disgruntled guests

Maintain knowledge of relevant products, policies and procedures

Direct customer to appropriate department based on their needs

Work as a team player and actively contribute to the efforts of all other departments

Attend all required meetings and training sessions

Provides optimal levels of customer service wherever possible

Qualifications

Basic Qualifications:

Must be 18 years of age or older

No experience required and on-the-job training provided - No high school diploma, GED or college degree required

Preferred Qualifications:

One (1) year of prior customer service or similar experience preferred

REQNUMBER: 172810

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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