Consumer Affairs Call Center Agent | Support Nissan Customers with Kelly
Are you passionate about helping others and delivering excellent service? Join the Kelly team to support Nissan's Consumer Affairs, assisting customers with vehicle concerns and ensuring their satisfaction. This is a 100% onsite role based in Murfreesboro, TN.
Compensation & Schedule:
$24/hour, plus eligibility for a quarterly bonus of up to $1,500
Weekly pay structure
Schedule: Monday-Friday, 8-hour shifts with start times varying between 8:00 a.m. and 10:00 a.m. Central Time (shift rotations may be required with advance notice)
Employee Benefits:
Competitive pay, with potential for long-term growth within Nissan after one year
16 paid holidays
10-15 days of paid time off
Enhanced medical benefits
Access to Kelly Perks Discount Program
Responsibilities:
Respond to customer inquiries via phone, email, mail, and corporate surveys
Resolve vehicle concerns, dealership complaints, warranty and service contract questions
Explain service campaigns, recalls, vehicle operation, and warranty policies
Accurately document customer concerns, conversations, and follow-up actions
Follow up with customers, dealerships, and regional personnel per established procedures
Review goodwill requests and communicate decisions in accordance with Nissan policies
Coordinate vehicle inspections with dealer technical specialists; update case documentation
Research and document buyback requests per Dispute Resolution Team procedures
Utilize available resources to address inquiries within company policies and legal requirements
Participate in coaching sessions and meet assigned quality and case-management goals
Qualifications:
Bachelor's degree required
1-3 year of customer service experience (automotive industry experience preferred)
Must be able to @type 40 words per minutes
Strong computer skills; comfortable navigating multiple applications
Excellent written and verbal communication skills
Interest in the automotive industry with strong problem-solving abilities
Patience, professionalism, dependability, and attention to detail
Ability to multitask, work independently, and collaborate effectively
Flexible for shift rotations with advance notice
What's Next? After applying, candidates whose skills and experience match will be contacted by a recruiter to schedule a phone interview. If this role isn't a fit, you'll remain in the Kelly network for future opportunities.
Apply today and start making a difference for Nissan customers!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job @type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
