Customer Service Representative

UnitedHealth Group • Las Vegas, NV • 39min ago

Requisition number: 1063649

Job category: Customer Services

This position is Onsite. Our office is located at 2720 N Tenaya Way, Las Vegas, NV.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Working in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results. Resolve routine to complex issues.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm, Monday - Friday and 8:00 am - 5:00 pm, Saturday and Sunday. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 2720 N Tenaya Way, Las Vegas, NV.

We offer up to 4 - 6 weeks of paid training. Training will be onsite from 8:00 am - 5:00 pm.

Watch thisvideo (https://uhg.video.uhc.com/media/t/1\tq68lgsj) _to understand the expectations of being a remote worker with UnitedHealthcare.

Primary Responsibilities:

Answers a minimum of 9 calls per hour resolving moderate to complex issues

Schedule and verify appointments in clinical information system

Verify and update patient demographic and insurance information

Send and receive tasks to Provider offices to assist patient with access to medical care

Receive and process STAT, Expedited, and At-Risk priority referrals

Extreme high volume data entry

Accuracy: Acquire no more than 12 scheduling errors in the calendar year, Maintain a quality assurance audit score of 95%, CSAT

Process and resolve expedited patient complaints

Review and process medication refills

Proactive response to inquiries from patients, providers, and internal medical staff

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience

Must be 18 years of age OR older

Ability to work full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm, Monday - Friday and 8:00 am - 5:00 pm, Saturday & Sunday. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

6+ months of experience in a customer service / call center OR healthcare environment

Training in a medical office OR customer service-related field

Medical Terminology

CPT and ICD - 9 coding

Expanded knowledge and use of Microsoft Excel

Advanced knowledge of insurance products

Advanced computer skills in Windows environment

Soft Skills:

Ability to demonstrate customer service and proper telephone etiquette

Strong oral and written communication skills

Solid listening, critical thinking, decision making, telephone, customer service and problem solving skills

Ability to prioritize call @types

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED

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