Hybrid
Hato Rey - Oriental Center Bldg
Full time
R0007780
The Associate, Retail Banking plays an essential role in supporting the Bank's digital sales and customer onboarding operations. This position is responsible for reviewing and validating new account documentation, supporting digital banking sales processes, monitoring service quality, maintaining customer data integrity, and helping ensure an exceptional customer experience across digital and retail channels.
Working closely with sales teams, branch personnel, and digital banking partners, this role serves as a key operational resource that helps maintain accuracy, compliance, and efficiency throughout the customer onboarding journey. Based on the intake discussion, the primary focus of the role is ensuring new account documentation is complete, accurate, and compliant while providing day-to-day support to internal sales teams.
What You'll Do
As a Associate, Retail Banking, you will:
Review and validate documentation for newly opened accounts submitted through retail and digital channels.
Ensure customer information is accurate, complete, and compliant with internal policies and procedures.
Identify and correct documentation discrepancies, data entry errors, and account opening issues.
Support end-of-day sales closing processes across deposit, commercial, credit products, and ACH-related activities.
Generate, update, and maintain operational and production reports used by management and business teams.
Coordinate sales documentation distribution using digital tools and electronic signature platforms.
Monitor service quality and customer experience metrics, including First Call Resolution initiatives.
Conduct quality reviews of sales transactions and provide recommendations for improvement.
Support customer profiling, cross-selling initiatives, and customer retention efforts.
Assist in maintaining the accuracy and integrity of customer information within core banking systems.
Respond to inquiries from retail and digital banking sales teams regarding account opening documentation and processes.
Recommend improvements to operational procedures, reporting, and customer experience processes.
Participate in operational meetings, training sessions, and continuous improvement initiatives.
What We're Looking For
Required Qualifications
Bachelor's Degree in Business Administration, Marketing, Communications, Accounting, Management, Advertising, or a related field.
Minimum of one (1) year of experience in sales support, customer service, banking operations, or financial services.
Strong attention to detail with the ability to identify documentation and data discrepancies.
Strong customer service orientation.
Effective communication skills in Spanish and English.
Ability to multitask and manage competing priorities.
Basic understanding of banking products and services.
Proficiency in Microsoft Excel, PowerPoint, and Microsoft Office applications.
Strong organizational and analytical skills.
Preferred Strengths
Experience reviewing account opening documents or onboarding transactions.
Retail banking, branch banking, or digital banking experience.
Experience supporting sales teams or customer onboarding functions.
Knowledge of CRM systems and customer data management.
Experience with DocuSign or similar digital workflow platforms.
Quality assurance or audit experience in a service environment.
Ability to train, coach, or guide internal business partners.
Strong problem-solving and process improvement mindset.
WORK AUTHORIZATION & ELEGIBILITY:
Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.
Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment\privacy\policy_statement.pdf)
Compliance Posters
LI-Hybrid
This may be the opportunity to change your life and take your career to the next level.
Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:
CompliancePosters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance\posters.pdf)
Recruitment Privacy Policy Statement
Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.
Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:
Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)
Política de Privacidad de Reclutamiento
