CTIO - Platform Support Operations Manager - Manager

PwC • Irvine, CA • 3h ago

The Opportunity

As a Platform Support Operations Manager you will oversee infrastructure support operations within our DevSecOps practice, guiding the delivery of secure software and application services across client-facing environments. As a Manager you will lead teams, coach team members, manage client accounts, and drive assigned workstreams by reviewing complex issues, planning work, and guiding delivery across multiple priorities. In this role at PwC, you will use your knowledge of infrastructure, systems, and security integration to coordinate support activities, improve operational flow, and help deliver consistent outcomes for client needs.

Responsibilities

Leading platform support operations across cloud and on-premise environments, coordinating incident response, service requests, and operational priorities

Managing support teams by coaching, reviewing performance, and developing skills needed to handle complex infrastructure and DevSecOps workstreams

Overseeing deployment, release, and configuration activities using tools such as Azure DevOps Server, GitHub, GitLab, Jenkins, Terraform, Ansible, and AWS CloudFormation

Driving incident remediation, troubleshooting, and root cause analysis for platform reliability, security events, and service disruptions

Monitoring infrastructure health and application performance using observability and security tools such as Dynatrace, Splunk, Wiz, Prisma, Qualys, CrowdStrike, and Palo Alto Networks platforms

Coordinating vulnerability assessment, security control validation, and remediation tracking across infrastructure and application environments

Translating business and technical needs into operational plans that support secure delivery, continuity, and scalable service performance

Identifying automation and process improvement opportunities to reduce manual effort and strengthen operational consistency

Communicating status, risks, and dependencies to technology leaders and client stakeholders across multiple workstreams

Applying analytical thinking to connect system components, evaluate operational impact, and prioritize actions across competing demands

What You Must Have

At least a Bachelor's degree

At least 5 years of experience

What Sets You Apart

Preference for at least one of the following fields of study: Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Mathematics/Statistics

Establishing vendor governance and escalation processes to drive MSP accountability and timely issue resolution

Applying infrastructure, DevSecOps, security operations, and platform expertise to improve service delivery

Leading incident resolution, root cause analysis, and corrective actions across interconnected technology environments

Managing project planning, budgets, timelines, and performance metrics to support effective delivery

Developing process improvements, automation, telemetry, and quality controls to drive continuous improvement

Mentoring teams and strengthening coaching and performance practices

The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

PwC

Go to Apply

Share this job

Similar Jobs

Operations Manager-CA

CVS Health • La Puente, CA • 3h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

3h ago

Go to Apply

Area Sales Manager, Neuroguard - West

Medtronic • Irvine, CA • 5h ago

Management & Administrative

Remote Irvine, California, United States of America Full time R81330 We anticipate the application window for this opening will close on - 11 Nov 2026 Careers that change lives start here. Medtronic is a global leader in...

5h ago

Go to Apply

National Channel Account Manager-ePlus,Trace3 and Defy

Proofpoint • Irvine, CA • 6h ago

Management & Administrative

California Florida New York Texas New Jersey Washington Illinois Massachusetts Georgia Full time R14962 About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and...

6h ago

Go to Apply

Key Account Manager

Danaher Corporation • Long Beach, CA • 6h ago

Management & Administrative

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Molecular Devices, one of Danaher's ( https://danaher.com/our-businesses )...

6h ago

Go to Apply

Property Manager

StorAmerica Management • Huntington Beach, CA • 7h ago

Management & Administrative

StorAmerica Management - Looking for an Energetic Self Storage Property Manager in Huntington Beach: Address: 18100 Kovacs Ln., Huntington Beach, CA 92648 Hours are 5 days a week, 8-hour days. Storage Industry Experience...

7h ago

Go to Apply

Regional Marketing Manager

WSP USA • Irvine, CA • 8h ago

Management & Administrative

This Opportunity WSP is currently initiating a search for a Regional Marketing Manager, Property & Buildings for the California and Mountain Pacific regions of the US. The position can operate from any major WSP offi...

8h ago

Go to Apply

Marketing Manager

Envista Holdings Corporation • Brea, CA • 8h ago

Management & Administrative

United States of America, California, Brea USA - Pomona - Multiple OpCo - Building Q Full time R5027812 Job Description: POSITION SUMMARY The Marketing Manager is pivotal in bolstering the North American marketing team's...

8h ago

Go to Apply

Customer Service Specialist

Sherwin-Williams • Laguna Niguel, CA • 1d ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Chino, CA • 2d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2d ago

Go to Apply

Project Manager - Sprinkler

Insight Global • Orange, CA • 2d ago

Management & Administrative

Job Description We are seeking an experienced Senior Project Manager - Fire Sprinklers to manage multiple concurrent fire sprinkler construction projects from planning through closeout. This position is responsible for p...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)