This role is responsible for processing financial transactions, maintaining accurate accounting records, coordinating with vendors and customers, and resolving disputed deductions and chargebacks from major retail accounts. The successful candidate will combine strong analytical skills with effective communication and follow-through to support timely collections, accurate financial reporting, and efficient accounting operations.
The ideal candidate is proactive, customer-focused, and comfortable managing a high volume of transactions and competing priorities in a fast-paced manufacturing environment.
Key Responsibilities
Accounting & Finance Support
Process and maintain accounts payable and accounts receivable transactions, ensuring accuracy and adherence to established procedures.
Coordinate invoice approvals, prepare payment documentation, and support timely vendor payments.
Review and reconcile expense reports and maintain accurate financial records.
Process customer cash applications and prepare customer invoices in accordance with established billing procedures.
Communicate with vendors to address payment discrepancies, resolve account inquiries, and maintain positive working relationships.
Support payroll administration, including timekeeping records, temporary labor reporting, employee data maintenance, and employment verification requests.
Assist with account reconciliations, financial documentation, and other routine accounting activities as needed.
Contribute to special projects and perform additional finance-related duties as assigned.
Retail Deductions & Accounts Receivable Management
Investigate, document, track, and resolve customer deductions, chargebacks, and disputed invoice amounts.
Access customer and retailer portals to submit deduction disputes, upload supporting documentation, and monitor claim status.
Collaborate with internal departments to collect supporting records, validate customer claims, and determine the legitimacy of deductions.
Communicate directly with customer accounts payable representatives to resolve discrepancies, address outstanding balances, and facilitate payment.
Monitor unpaid invoices and outstanding deduction claims, following up consistently to improve collections and recover disputed amounts.
Prepare reports and analyze deduction trends, recovery rates, and outstanding claims for management review.
Partner with Sales, Customer Service, Supply Chain, and Finance to identify root causes of deductions and implement corrective actions to prevent recurrence.
Maintain organized documentation and accurate records of deduction activity, dispute submissions, resolutions, and collection efforts.
Identify opportunities to improve deduction management processes, strengthen financial controls, and reduce avoidable revenue losses.
Qualifications & Requirements
Associate's or bachelor's degree in Accounting, Finance, Business Administration, or a related field.
At least two years of experience in accounting, accounts payable, accounts receivable, collections, deductions management, or a related financial role.
Strong proficiency in Microsoft Excel and working knowledge of Microsoft Office applications.
Excellent organizational skills and a high level of accuracy and attention to detail.
Strong written and verbal communication skills, including the ability to resolve financial discrepancies professionally.
Demonstrated analytical and problem-solving abilities, with the capacity to investigate issues and identify practical solutions.
Ability to manage multiple priorities, maintain accurate records, and meet established deadlines in a high-volume environment.
Strong sense of accountability, initiative, and follow-through.
Ability to collaborate effectively with internal departments, customers, and vendors while working independently when necessary.
Preferred Qualifications
Experience managing retail deductions, chargebacks, shortages, compliance fines, promotional allowances, or other customer-related deductions.
Previous experience in manufacturing, consumer packaged goods (CPG), contract manufacturing, or retail-related industries.
Familiarity with enterprise resource planning (ERP) systems, such as SYSPRO, or comparable accounting and financial management software.
Experience working directly with large retail accounts and navigating customer-specific billing, payment, and dispute resolution processes.
Experience analyzing accounts receivable aging, researching payment discrepancies, and pursuing recovery of disputed balances.
Attributes for Success
The successful candidate will demonstrate the following qualities:
Analytical and resourceful: Enjoys investigating discrepancies, evaluating documentation, and identifying effective solutions.
Customer-focused: Communicates professionally and builds productive relationships with customers, vendors, and internal stakeholders.
Organized and detail-oriented: Maintains accurate records and manages a high volume of financial transactions without losing sight of important details.
Accountable and proactive: Takes ownership of assignments, follows through on outstanding issues, and consistently works toward resolution.
Collaborative and adaptable: Works effectively across departments while remaining capable of managing individual responsibilities independently.
Continuous improvement-minded: Looks for ways to streamline processes, reduce errors, improve collections, and strengthen financial operations.
Work Environment
This full-time, on-site position is based in a manufacturing environment in Port Washington, Wisconsin. The Accounting Coordinator will work closely with the Finance team and collaborate with colleagues across multiple departments to support accurate financial processing, effective customer account management, and the organization's overall business objectives.
Pay Details: $55,000.00 to $65,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
